Vacancy title:
2 Help Desk /Officer

[Type: FULL_TIME, Industry: Professional Services, Category: Admin & Office]

Jobs at:
Rwanda Development board (RDB)

Deadline of this Job:
Monday, September 1 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Saturday, August 23 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job responsibilities

• Provide responsive and effective IT support to RDB employees, addressing hardware, software, and network issues. • Diagnose and troubleshoot technical problems reported by users, ensuring timely resolution. • Log and track support requests and incidents, maintaining accurate records of user issues and solutions. • Create and update knowledge base articles and FAQs to assist users in resolving common issues independently. • Communicate clearly and courteously with end-users, providing instructions and guidance for issue resolution. • Assist with hardware setup, maintenance, and repairs, ensuring equipment is in working order. • Install, configure, and update software applications on user devices as needed. • Offer basic IT training to users to improve their technical proficiency. • Promote IT security awareness among users and enforce security policies and procedures. • Gather user feedback on IT services and systems to identify areas for improvement.

Qualifications

• • Bachelor’s Degree in Computer Science
  • 3 Years of relevant experience

• Bachelor’s Degree in Information Technology
• 3 Years of relevant experience

Required competencies and key technical skills

• • Proficiency in French and Kinyarwanda is an added advantage

• • Strong command of written and spoken English;

• • Ability to multi-task, plan, organize and get things done as required;

• • Demonstrated strong skills in networking (routing and switching), system administration (Windows and Linux OS), DBMS

• • Demonstrated strong understanding of ITIL, PMP, CISSP, CISA and other relevant software and security systems;

• • High integrity and professional ethical standards

• In-depth knowledge of computer hardware, software, and networks

Psychometric Languages

• English

Psychometric Domains

• • Time management
  • Competence / Skills

• Assertiveness
• Communication skills

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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