Summary
Date Posted: Thursday, November 09 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
• Sambora Kinigi Lodge is seeking an enthusiastic and welcoming Host to join our team. The Host will play a crucial role in providing a warm and inviting atmosphere to guests, ensuring their comfort, and assisting with their needs during their stay. This position is instrumental in creating a positive first impression and lasting memories for our guests.

Key Responsibilities:
Guest Reception and Check-In:
• Greet arriving guests with a warm and friendly welcome.
• Facilitate the check-in process, providing necessary information and ensuring a smooth arrival experience. Conduct billing, receipting and invoicing.
• Assist guests with luggage as required and transfer to rooms.
• Maintain an organized and tidy front desk area.
Guest Assistance and Information:
• Continuously learn about local services, attractions to provide information and recommendations about lodge amenities, services, and local attractions.
• Assist guests in making reservations, arranging transportation, and planning activities.
• Handle guest inquiries and requests promptly and professionally ensuring response always within 24 hours.
Lobby and Guest Areas:
• Ensure the lobby and guest areas are clean, organized, and visually appealing.
• Monitor and replenish amenities and reading materials for guest use.
• Create a comfortable and inviting atmosphere for guests to relax and socialize.
Food & Beverages:
• Support the service team with delivery of service throughout the day – especially at meal times and when covering shifts.
• Seamlessly coordinate kitchen, front of house services
• Support in serving where necessary.
Safety and Security:
• Maintain awareness of security and safety protocols, ensuring the well-being of guests and the lodge's property.
• Maintain a clear list of staff and guests on site and any workmen or contractors. Ensure good relations with security team.
• Assist with emergency response procedures and evacuation plans as necessary.
Customer Service Excellence:
• Exemplify outstanding customer service by addressing guest needs and preferences.
• Handle guest concerns or complaints professionally, taking action to resolve issues.
• Create memorable guest experiences by personalizing service.

Communication and Coordination:
• Communicate effectively with other lodge departments to meet guest requests and requirements.
• Coordinate transportation services for guests and ensure seamless transfers.

Qualifications:
• Advanced Diploma In Hospitality or related field.
• At least 3 years of experience in the hospitality Industry
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong customer service orientation and a welcoming attitude.
• Proficiency in using computer systems and reservation software.

Benefits:
• Competitive salary.
• Employee meals
• Support with accommodation
• Training and development opportunities.
• A friendly and supportive work environment.

Work Hours: 8

Experience in Months: 36

Level of Education: Postgraduate Degree

Job application procedure
• Interested candidates should send their both combined cover letter and well-detailed CV no later than 12th November 2023 via the apply button below.
• Sambora Kinigi Lodge is an equal opportunity employer. We encourage individuals from all backgrounds to apply for this position.
• We look forward to welcoming a courteous and attentive Sambora Kinigi Host to our team, dedicated to creating memorable experiences for our valued guests.

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