Summary
Date Posted: Thursday, April 18 2024, Base Salary: Not Disclosed

JOB DETAILS:
Introduction:
Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:
The Caseworker will be responsible for implementing all United States Refugee Admissions Program (USRAP) Field Processing activity at RSC Africa, ensuring that RSC Africa processing priorities and targets are met, that standard operating procedures are strictly followed, and integrity maintained throughout the process.

Core Job Responsibilities
Program Administration (40%)
• Conduct resettlement interviews with refugee applicants, collects biographical information and establishes refugee claims, in a dignified and professional manner.
• Conduct the AOR Screening and Pre-screening interviews, per the daily minimums set by Field Processing Department Management, in a non-confrontational, objective, and dignified manner.
• Assist as needed in preparing for and execution of field office missions. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean ups, and other tasks as assigned by the Supervisors.
• Assist in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.

Compliance (35%)
• Run Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
• Prepare cases for USCIS, including reviewing physical file and START database.
• Assist in Adjudications Circuit Rides, which includes completing post-Adjudication review updating fingerprints, and preparing and distributing decision letters.
• Conduct file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
• Achieve and maintains a high-performance standard based on a thorough knowledge of, and adherence to, established Church World Service Resettlement Support Centre (CWS/RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.

Leadership and Management (15%)
• Train new staff as required and contributes to the development of Field Processing Department training procedures and their implementation.
• Contribute to the development and updating of processing guides for the Field Processing Department in coordination with Supervisors, Managers and Coordinators.
• Analyse complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.

Representation/Engagement (5%)
• Ensure professional representation of CWS/RSC Africa to refugees, partners, the funder, and colleagues.

Additional Responsibilities (5%)
• Undertake other duties that may be assigned to enhance the quality and efficiency of the administration of the Field Office.
• Any other duties that may be assigned.

Qualifications:
Experience:
• A Minimum of Four (4) years paid work experience required.
• Casework or previous resettlement/humanitarian experience is preferred.

Skills:
• Strong verbal and written English language skills.
• Second language is an advantage; Somali, Tigrinya, French, Amharic, Kinyarwanda or Arabic are preferred.
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook, PowerPoint.
• Strong organizational and time management skills.
• Meticulous attention to detail.

Education & Certifications:
• Bachelor’s Degree is required (or 4 years of work experience in lieu of a bachelor’s degree)

Abilities:
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records.
• Analyze and solve complex problems and make sound decisions.
• Work with minimal supervision.
• Maintain a high-performance standard with attention to detail.
• Work independently and contribute to overall operations of RSC Africa.
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
• Accurately type 40 WPM at 96% accuracy.
• Pass the quarterly job knowledge assessments with a score of 80% or higher.

Important Requirements:
• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.


Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
Interested candidates, click here and apply.


All Jobs

QUICK ALERT SUBSCRIPTION