Mission/ Core purpose of the Job:

The Chief Commercial Officer is responsible for the overall management of Fintech commercial plans and leads the implementation of all necessary Fintech commercial strategies to ensure OpCo objectives are met. The role is responsible for leading commercial activities across all products & services business Development.

Key Performance Areas:

• Monitor and align the direction, strategy and results of the Commercial Operations Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
• Owner for OpCo specific commercial value propositions, services and Channels – Lead the identification and negotiations for strategic partnerships and business development initiatives and deals.
• Provide feedback to Executive Fintech Commercial Operations on the current process’s effectiveness and efficiency.
• Hold meetings with other OpCo Heads of Commercial Operations and Group Commercial Operations team to suggest internal process/work stream improvement techniques.
• Lead and drive an integrated solution development and problem-solving philosophy across the function.
• Monitor true-value metrics to measure the impact and benefit of the function to OpCo and in turn, Group FinCo. Drive continuous improvement across all verticals.
• Generate visibility for the true-value contributions of the function within Group FinCo and Opco to drive greater service acceptance and adoption.
• Manage the function’s budgets in line with business objectives.
• Manage project initiative budgets in line with business objectives.
• Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers.
• Review all projects initiated in the function.
• Review and finalize objectives, targets and budgets for the function.
• Review key risks, issues and dependencies and mitigation actions.
• Build and manage a high-performing team by providing leadership, role clarity, training and career development
• Source, induct and manage talent in accordance with legislative guidelines
• Lead creation of the functional strategy aligned with the overarching business goals and in line with the group mandate.
• Ensure effective implementation of the strategy by means of developing and providing direction, structure, frameworks, models, plans and road maps.
• Lead regular reviews of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem.
• Monitor design and execution of all marketing & branding activities (including CVM campaigns) and ensure that they are aligned with Group guidelines.
• Provide inputs into the development of route to market plans and provide the needed logistics for efficient execution.
• Oversee implementation of Commercial initiatives/promotions to drive subscriber activities, agent & merchant growth.
• Plan and get budget approval for Commercial and timely source for logistics/infrastructure.
• Plan and prepare work schedules according to budget and workload.
• Responsible for Commercial Opex Management.
• Provide timely and accurate reports and recommendations for the improvement of work processes concerning Commercial

• Monitor and align the direction, strategy and results of the Commercial Operations Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
• Owner for OpCo specific commercial value propositions, services and Channels – Lead the identification and negotiations for strategic partnerships and business development initiatives and deals.
• Provide feedback to Executive Fintech Commercial Operations on the current process’s effectiveness and efficiency.
• Hold meetings with other OpCo Heads of Commercial Operations and Group Commercial Operations team to suggest internal process/work stream improvement techniques.
• Lead and drive an integrated solution development and problem-solving philosophy across the function.
• Monitor true-value metrics to measure the impact and benefit of the function to OpCo and in turn, Group FinCo. Drive continuous improvement across all verticals.
• Generate visibility for the true-value contributions of the function within Group FinCo and Opco to drive greater service acceptance and adoption.
• Manage the function’s budgets in line with business objectives.
• Manage project initiative budgets in line with business objectives.
• Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers.
• Review all projects initiated in the function.
• Review and finalize objectives, targets and budgets for the function.
• Review key risks, issues and dependencies and mitigation actions.
• Build and manage a high-performing team by providing leadership, role clarity, training and career development
• Source, induct and manage talent in accordance with legislative guidelines
• Lead creation of the functional strategy aligned with the overarching business goals and in line with the group mandate.
• Ensure effective implementation of the strategy by means of developing and providing direction, structure, frameworks, models, plans and road maps.
• Lead regular reviews of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem.
• Monitor design and execution of all marketing & branding activities (including CVM campaigns) and ensure that they are aligned with Group guidelines.
• Provide inputs into the development of route to market plans and provide the needed logistics for efficient execution.
• Oversee implementation of Commercial initiatives/promotions to drive subscriber activities, agent & merchant growth.
• Plan and get budget approval for Commercial and timely source for logistics/infrastructure.
• Plan and prepare work schedules according to budget and workload.
• Responsible for Commercial Opex Management.
• Provide timely and accurate reports and recommendations for the improvement of work processes concerning Commercial

• Bachelor’s academic degree in business administration, marketing, finance, or a related field, coupled with an MBA/Master’s.
• Certifications in project management, sales, or marketing or a related field will be advantageous.
• Minimum 10 years relevant experience with at least 6 years in a senior management role or in a similar position
• Experience in Fintech, banking or financial services is mandatory
• Successful track record as a senior management professional in delivering exceptional business growth & financial results
• Experience working in a global/multinational enterprise with a good understanding of emerging markets.