Vacancy title:
Customer Relationship Officer
Jobs at:
IABFM Africa LtdDeadline of this Job:
07 February 2020
Summary
Date Posted: Wednesday, January 08, 2020 , Base Salary: Not Disclosed
JOB DETAILS:
The key duties of the position are to identify the client’s/potential client’s needs for training and to present to the client IABFM Africa’s solution to their training needs. .
Job Responsibilities
• Generate and qualify leads
• Source and develop client referrals
• Prepare sales action plans and strategies
• Schedule sales activity
• Develop and maintain a customer database
• Develop and maintain sales and promotional materials
• Plan and conduct direct marketing activities
• Make sales calls to new and existing clients
• Develop and make presentations of company products and services to current and potential clients
• Negotiate with clients
• Develop sales proposals
• Prepare and present sales contracts
• Conduct product training
• Maintain sales activity records and prepare sales reports
• Respond to sales inquiries and concerns by phone, electronically or in-person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activity
• Perform quality checks on product and service delivery
• Monitor and report on sales activities and follow up for management
• Carry out market research and surveys
• Participate in sales events
• Monitor competitors, market conditions and product development
Job Skills: Not specified
Job Qualifications:
• Ideally, candidates should have a tertiary qualification with a business/marketing orientation.
• 1-3 years of previous experience in a similar role/industry with sales/customer relations experience.
• Intermediate Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)
• Excellent verbal and written communication
• Self-motivation
• Good interpersonal skills
• Organized and able to meet deadlines
• Familiar with Bids/Tenders
Job Education Requirements: Not specified
Job Experience Requirements: Not Specified
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