Summary
Date Posted: Thursday, May 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Advisor
Closing date for receiving application : Wednesday 11th May 2022.
Addresses to send applications : anne.kareba@dhl.com
Application Format : CV and motivation letter
Job profile
Location: Country Office
Report to: Head of Customer Service
RCS GRADE: O

Overall Responsibility
The Customer Service agent is responsible for answering customer calls and inquiries, ensure customers bookings are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services.

Responsibilities:
• Handling calls
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Ability to sell the DHL products and value added services.

Candidate profile
• 1.Qualifications: Bachelor’s Degree in Mass communication or other related fields.
• 2. Languages: Fluent in Kinyarwanda, English and French.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Questions / clarifications
Should you need clarification or have any questions regarding this process, please do not hesitate to contact Anne Kareba (anne.kareba@dhl.com ) OR rwsmt@dhl.com .


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