Summary
Date Posted: Wednesday, June 12, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Our client, Sonarwa General Insurance Company Limited (Sonarwa General), is a general insurance service provider situated in Rwanda. The company has embarked on a transformational journey that seeks to grow the business. As a result, Sonarwa General is seeking to recruit highly competent and professional individual to fill the position of Customer Service Officer.
Reporting to the Branch Manager, the Customer Service Officer is responsible to receive and process information on inquiries made by clients as well as attend to walk in clients and direct them to the relevant office for assistance. .

Roles & Responsibilities
• Offer relevant information and options to walk-in potential clients regarding Sonarwa’s products and services for continued expansion of the client base;
• Receive customer complaints and comments and address them as required for continued customer satisfaction;
• Receive customer letters and emails and action them in a timely manner for efficient service delivery;
• Dispatch e-statements and other correspondence as received to respond to client requests on various issues;
• Process client applications on various matters to ensure all requirements are submitted for processing and ready for collection within given timelines; and
• Monitor service levels and the overall presentation of the branch to enhance the quality of the services provided

Job Skills: Not Specified

Job Qualifications:
Requirements
• Bachelor’s Degree in Commerce, Business Management, Insurance or any other relevant field.
• One (1) year relevant experience.

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

{module 312}

Job application procedure
Additional Information
Please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role.
Include your day and evening telephone numbers, email address, names and address of three professional referees.
Internal candidates shall be given priority.
Canvassing in any form is not allowed and will lead to disqualification.
click here to apply

All Jobs