Summary
Date Posted: Thursday, October 14, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

Digital Channel Officer
Vision Fund Rwanda (VFR), is Rwanda’s largest microfinance Institution that will soon transform into Rwanda’s leading microfinance Bank.
‘’Make a difference to thousands in the land of a thousand hills’’
VisionFund Rwanda (VFR), is Rwanda’s largest microfinance Institution committed to the development of Rwanda through providing affordable financial services (savings and loans) to the less privileged throughout its 4zones in Rwanda. VFR is the institution where you can develop your expertise working with the best people worldwide in a dynamic, team focused high performance environment. If you are looking for interesting but challenging work where you can make a difference in the world, then VFR has the will to make it so. VFR needs to recruit experienced and qualified staff on following positions:
Digital Channel Officer will be responsible for overseeing day-to-day operations performed through the Company Digital Channels and ensure the digital channels are supporting to improve the company business and high service quality to the clients.

Major responsibilities
• To ensure the digital channels are supporting to improve the company business and high service quality to the clients;
• Dual control on how M-hano system users are registered in the system by checking charge account; account mapped and the validity of the phone numbers and share weekly report to Head of Operations, Head of Risk and Finance;
• Closely work with Branches and ensures they link customers to M-hano Agents to do both cash withdrawal and Cash Deposit;
• Handling and following up loan requests initiated through M-hano and providing a daily report to the supervisors;
• Full daily Mobile Banking support to the clients by troubleshooting and analyzing the error given and working with M-HNOs where necessary;
• Coordinating with all Branch Leaders, customer service assistants, and Loan Officers and ensure clients are well trained on how to use M-hano and also how to link their bank account with their wallet;
• Monthly sharing of trend Reports for branches performance about M-hano;
• To develop digital finance campaigns that enable to communicate with our key audiences about our services;
• To drive engagement through VFR digital channels in order to increase VFR outreach;
• Continuous refresher training to all Loan Officers and Branch Leaders on how to use M-hano in all branches;
• Provide training to VFR Agents, assisting them and sort out all issues that may arise in the performance of their daily activities serving VFR clients,

Qualification, experience, skills, and knowledge
Education: University Degree in Economics, Accounting, Finance, or Business administration and prolonged
experience in Banking or MFI’s operations.
Experience: 3 Years related experience is desired.

Skills and knowledge:
• Determined personality with initiative, perseverance, and the ability to be a good team player,
• Capability and willingness to take responsibility and highly developed sense of rectitude,
• Ready to comply and live up to and in accordance with the organization Ideals and Core Values
• Be proficient in Microsoft Office applications
• Extensive experience on the operational business of VFR,
• Self-motivated, detail-oriented, and good analytical skills Be a good trainer, facilitator, mentor, and coach
• Very good communication skills,
• A mature, committed Christian

Our offer
VisionFund Rwanda is willing to offer you a competitive salary, challenging work where you can make a difference in the world, develop your expertise by working with the best people worldwide in a dynamic, team-focused, and high-performing environment.

Education Requirement: 12:00:00 AM

Job Experience: No Requirements

Work Hours: 8

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