Summary
Date Posted: Friday, August 26, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Front Desk Officer
Level:6.II
Job description
• Promote a good image of the institution through efficient Front Desk services;
• Receive and direct visitors to the people and offices they desire to see or go to;
• Respond to enquiries that come in form of telephone queries and physical inquiries courteously;
• Create and maintain a front desk log/record book of all visitors by recording their relevant basic data;
• Listen to visitors complaints or concerns and work to resolve their issues through the right channels;
• Identify and assess visitors needs to achieve satisfaction
• Provide periodic report as required;
• Perform any other task assigned by his/her supervisor related to his/her responsibilities.

Minimum Qualifications
• Advanced Diploma in Office Management
0 Year of relevant experience
• Bachelor's Degree in Communication
0 Year of relevant experience
• Bachelor's Degree in Public Relations
0 Year of relevant experience
• Advanced Diploma in Communication
0 Year of relevant experience
• Advanced Diploma in Public Relations
0 Year of relevant experience
• Advanced Diploma in Marketing
0 Year of relevant experience
• Advanced Diploma in Customer Relations
0 Year of relevant experience
• Bachelor's Degree in Marketing
0 Year of relevant experience
• Bachelor's Degree in Customer Relations
0 Year of relevant experience
• Bachelor's Degree in Hospitality Management
0 Year of relevant experience
• Bachelor in Office Management
0 Year of relevant experience
• Advanced Diploma in Hospitality management
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Knowledge of customer service practices
• Resource management skills
• Problem solving skills
• Decision making skills
• Time management skills
• Risk management skills
• Results oriented
• Digital literacy skills
• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
• Analytical skills;



Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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