Vacancy title:
Head of Operations

[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]

Jobs at:
RUMA CPA

Deadline of this Job:
Thursday, August 7 2025

Duty Station:
Kirehe | Kirehe | Rwanda

Summary
Date Posted: Thursday, July 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary
We invite applications for the position of the Head of Operations. Reporting directly to the Managing Director, the Head of Operations will spearhead daily business operations ensuring efficiency and high-quality performance across all departments. Your leadership will be instrumental in setting financial strategies aligned with the D-SACCO mission.

Duties and Responsibilities:

• Plan and monitor daily operations to ensure departmental efficiency and quality of work.
• Supervise and support staff in implementing their responsibilities.
• Participate in all management meetings and contribute to strategic discussions.
• Collaborate with senior management to create and implement departmental strategies.
• Revise and formulate policies, ensuring their effective implementation.
• Oversee compliance with applicable regulations and procedures.
• Manage relationships with staff, members, customers, and external partners.
• Prepare timely and detailed reports on the department’s financial and operational performance.
• Evaluate the efficiency of business procedures and apply improvements to meet District SACCO objectives.
• Oversee member/customer support processes to enhance satisfaction.
• Manage all business, IT and digital operations.
• Perform additional tasks as requested by the Managing Director.

Qualifications & Experience required

• Master’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related fields
• 10+ years in senior management positions in microfinance or banking sector.
• Minimum of 5 years of experience in operations.
• Excellent organizational and leadership abilities.
• Outstanding communication, interpersonal and strong decision-making skills.
• Working knowledge of data analysis and performance/operational metrics.
• Proficient in MS Office applications, including Word, Excel, PowerPoint, Outlook and Adobe Acrobat.
• Fluent in spoken and written English; knowledge of French is an advantage.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
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