About Us:

SAGER GANZA MICROFINANCE PLC is a licensed deposit taking microfinance institution that began operations in 2005 with the goal of providing a reliable financial platform for small and medium-sized enterprises (SMEs) and business owners in Rwanda. Our Mission statement is to significantly improve socio-economic conditions of Rwandans through provision of savings and credit services with the purpose of eradicating poverty.

Job Summary:

The Head of Operations provides strategic and operational leadership to ensure the efficient, compliant, and customer-centric functioning of all operational areas of Sager Ganza MFI. This includes branch operations, cash and treasury management, deposits and loan processing, customer service delivery, and operational risk management. The role ensures that operations are aligned with BNR regulations, internal policies, and the institution’s strategic objectives.

Key Responsibilities

• Strategic and Operational Leadership
• Branch Network and Service Delivery Management
• Deposit and Cash Operations
• Credit Operations Oversight
• Compliance, Risk, and Control
• Technology and Systems Management
• People and Performance Management
• Reporting and Communication

Qualifications and Experience

• Bachelor’s degree in Business Administration, Finance, Economics, Banking, or related field.
• Master’s degree or professional certification is an added advantage.
• Minimum of 10 years of experience in the financial sector, with at least 5 years in a senior management of a deposit-taking microfinance institution or bank.
• Proven understanding of BNR Microfinance Regulations, Prudential Norms, and AML/CFT requirements.
• Experience in deposit mobilization, branch operations, and digital financial services.
• Familiarity with core banking systems and MIS reporting tools.

• Strategic and Operational Leadership
• Branch Network and Service Delivery Management
• Deposit and Cash Operations
• Credit Operations Oversight
• Compliance, Risk, and Control
• Technology and Systems Management
• People and Performance Management
• Reporting and Communication

• Bachelor’s degree in Business Administration, Finance, Economics, Banking, or related field.
• Master’s degree or professional certification is an added advantage.
• Minimum of 10 years of experience in the financial sector, with at least 5 years in a senior management of a deposit-taking microfinance institution or bank.
• Proven understanding of BNR Microfinance Regulations, Prudential Norms, and AML/CFT requirements.
• Experience in deposit mobilization, branch operations, and digital financial services.
• Familiarity with core banking systems and MIS reporting tools.