Summary
Date Posted: Tuesday, August 06 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Under the direct supervision of the Planning Division manager, the ICT support Officer will; perform the following duties and responsibilities;
• Reviewing and solving computer network and hardware problems for the institution.
• Installing new technologies and teaching end users how to operate them
• Providing on site or remote technical support via internet or phone
• Backing up and restoring files
• Maintaining operating systems by repairing hardware and configuring software
• Design, deploy, monitor and troubleshoot local area networks using a variety of network equipment, software and protocols.
• Monitor network traffic to identify problems and make capacity planning recommendations with the help of the NMS (Network Management System) and monitoring tools
• Troubleshoot problems with network and security infrastructure, including routers, switches, firewalls, VPN, proxy servers and make corrective actions when necessary
• Prepare and regularly update network documentation and records including network maps, IPAM, authentication and security information and Layer 2 / 3 outlines and design information.
• Develop and document system standards for computer and network devices
• Interact and negotiate with vendors, outsourcers and contractors to procure network products and services.
• Forecast any needed improvements, budget for and implement any changes
• Maintenance and configuration of IP CCTV surveillance systems
• Maintenance and configuration of VoIP phones, WIFI Access points, Fingerprints and other network infrastructures
• Provide training and technical support for users with varying levels of IT knowledge and competence.

Key Competences
• Practical knowledge of computer operations and experience in supporting Microsoft operating systems and office applications, telecommunications equipment and other ICT hardware.
• Knowledge of Active Directory
• Server roles and services
• Administration of Microsoft Windows Server (all versions)
• End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones
• Understanding of Networking technologies and concepts.
• Use of System’s monitoring tools
• Customer service.
• Communication skills.
• Ability to learn quickly.
• Troubleshooting/problem-solving skills.
• Ability to work under pressure.
• Teamwork skills.
• Interpersonal skills
• Fluent in English and/or French.

Job Profile
• Bachelor’s degree in Computer science, engineering/Electronics and Telecommunication, business information technology engineering/Information and Communication Technology or related field.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
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• The Job Title should be the subject of the email. The motivation letter of interested candidates accompanied by detailed CV with at least three referees, Photocopy of degree, certificates of related job requirements and national identity card should be submitted copy to elisa.mupenzi@naeb.gov.rw  not later than Friday 09th August 2024 at 5:00 PM.
• Gabriel MPEZAMIHIGO
• Chief Finance Officer

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