Summary
Date Posted: Monday, January 09, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
IT Help Desk Officer
Job Description
• Identify and repair troubleshooting problems involved in faulty.
• Maintain PCs, Laptop & Office Hardware.
• Repair eventual troubleshooting problems for data-processing tools.
• Organize trainings for software users and suitable computer applications suitable for the college.
• Help Desk customer support services.
• Applying Security Patches/AV updates.
• Perform disk partition Management;
• Configure LAN/NIC;
• • Carry out annual inventory on computer park of the college (indicating materials and equipment for refurbishment);
• Inventory of all PC hardware and software, virus protection;
• Inventory of network equipment;
• Participate in tender for computer equipment renewal:
• Indicate technical specifications;
• Approve and control maintenance service activities performed by subcontractors who have been contracted for regular technical assistance on annual basis by the college;
• Take part in finalizing subcontracting technicians contract;
• Installation of network hardware and software;
• Maintenance and troubleshooting of Routers, Switches, Access points, VoIP equipment (VoIP phones, IP-PBX);
• Provide periodic report as required;
• Perform any other task assigned by his/her supervisor related to his/her responsibilities.

Minimum Qualifications
• Advanced diploma in Software Engineering
0 Year of relevant experience
• Advanced diploma in Computer Science
0 Year of relevant experience
• Advanced diploma in Computer Engineering
0 Year of relevant experience
• Advanced diploma in Information and Communication Technology
0 Year of relevant experience
• Advanced Diploma in Information Management System
0 Year of relevant experience
• Advanced Diploma in Electrical and Electronic Engineering
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Problem solving skills
• Risk management skills
• Results oriented
• Databases and management information systems
• Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
• Ability to convert high-level customer needs into a technical development strategy
• Ability to manage and troubleshoot TCP / IP networking issues
• Experience in Desktop Support, Network Administration and System Administration
• Ability to repair PCs and other hardware equipment
• Understanding of ICT specifications for different equipment, PCs, Printers, scanners;

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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