Summary
Date Posted: Saturday, October 16, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

Based at Kigali Serena Hotel where the incumbent will perform the daily roles of the Hotel IT Manager, he/she will also provide oversight and assistance to Lake Kivu Serena Hotel as and when required. The position will be responsible for the following key result areas:

Compliance:
• Ensure smooth operation of all ICT systems & the network infrastructure;
• Implement the IT strategic plan in support of the Company’s business plans;
• Identify opportunities for the application of technology to assist the various departments achieve their objectives and work with Head Office to implement the initiatives;
• Ensure the security & integrity of all IT systems & equipment at all times;
• Liaise on IT matters with the service providers and leverage the support contracts;
• Implement the company’s ICT policies and procedures
• Develop and maintain a business recovery plan to ensure timely and effective restoration of IT services in the event of a disaster;
• Directly manage all ICT projects from inception to effective implementation

Customer Service:
• Provide “hands on” support to internal users on all Hardware and Software, directly and through effective management of the IT team
• Manage hotel guests’ IT related needs
• Work closely with Hotel management team on ICT requirements
Cost Management:
• Identify the key expense drivers in the department and control departmental costs within approved budget targets;
• Negotiate service level agreements with vendors and monitor IT systems performance to assure service standards are consistently met;
Teamwork:
• Provide “hands on” leadership & mentoring to the IT team and ensure periodic performance appraisals;
• Provide effective training to internal users of IT Systems

Qualification, skills & experience:
• Bachelor of Science Degree in Computer Science or equivalent;
• Minimum of 4 years relevant experience in a hospitality organization, preferably as a team leader;
• Analytical skills to proactively identify and implement improvements
• Detail-oriented with good leadership skills;
• Good communications skills, with customers, team, and stakeholders;
• Network, Infrastructure, Hardware & Software troubleshooting experience
• High standards of professionalism and integrity
• Be in a position to travel frequently

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

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Job application procedure

If you are a Rwandan national and believe you have the required qualifications and experience, please apply in confidence by 22nd October 2021, enclosing a detailed CV, names and addresses of three referees, current remuneration, and your telephone contact to: itvacancy@serenahotels.com 

(Subject of email: Kigali Serena Hotel – IT Manager)

Only successful applications will be responded to.

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