Background information about the job or company:

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, in order to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

Responsibilities:

• Manage and maintain all IT infrastructure, including servers, network systems, firewalls, Wi-Fi access points, routers, and switches across the entire facility.
• Ensure reliable and secure connectivity between all departments (clubhouse, golf course, wellness center, villas, and offices).
• Oversee the setup and maintenance of CCTV and access control systems.
• Implement cybersecurity measures and ensure compliance with data protection standards.
• Oversee the installation, configuration, and maintenance of hospitality systems including but not limited to:MICROS POS, Material Control (MC), Property Management System(PMS), Membership management and CRM systems, Accounting & ERP systems integrated with operations, OASYS, Etc.
• Ensure system integration across all platforms (POS,Inventory,Finance,PMS, CRM, etc).
• Provide training and support to system users across departments.
• Liaise with vendors and service providers for maintenance and upgrades.
• Plan, lead, and execute IT projects including system upgrades, new installations, digital transformation initiatives, and infrastructure improvements.
• Prepare project proposals, budgets, and timelines for approval.
• Manage contractors, consultants, and suppliers involved in IT-related projects.
• Ensure secure data backup, storage, and recovery systems are in place.
• Oversee system database management and integrity.
• Support management in data analysis and reporting through IT tools.
• Provide technical support and troubleshooting to staff and management.
• Conduct periodic training sessions to enhance system usage and cyber-awareness.
• Develop and maintain IT user manuals and SOPs.
• Develop and implement the IT strategy aligned with RUGC’s overall business objectives.
• Recommend new technologies to improve operational efficiency and member experience.
• Develop annual IT budgets and monitor expenditure.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (Master’s degree preferred).
• Professional certifications such as CCNA, MCSE, PMP, or ITIL are an added advantage.
• Minimum 5 years of experience in IT management within a hospitality, golf resort, or luxury property environment.
• Proven experience managing MICROS POS, MC, PMS systems, and network administration.
• Strong understanding of server environments (Windows/Linux), virtualization, and cloud-based systems.
• Experience in project management, IT budgeting, and vendor management.

Experience needed:

60

• Manage and maintain all IT infrastructure, including servers, network systems, firewalls, Wi-Fi access points, routers, and switches across the entire facility.
• Ensure reliable and secure connectivity between all departments (clubhouse, golf course, wellness center, villas, and offices).
• Oversee the setup and maintenance of CCTV and access control systems.
• Implement cybersecurity measures and ensure compliance with data protection standards.
• Oversee the installation, configuration, and maintenance of hospitality systems including but not limited to:MICROS POS, Material Control (MC), Property Management System(PMS), Membership management and CRM systems, Accounting & ERP systems integrated with operations, OASYS, Etc.
• Ensure system integration across all platforms (POS,Inventory,Finance,PMS, CRM, etc).
• Provide training and support to system users across departments.
• Liaise with vendors and service providers for maintenance and upgrades.
• Plan, lead, and execute IT projects including system upgrades, new installations, digital transformation initiatives, and infrastructure improvements.
• Prepare project proposals, budgets, and timelines for approval.
• Manage contractors, consultants, and suppliers involved in IT-related projects.
• Ensure secure data backup, storage, and recovery systems are in place.
• Oversee system database management and integrity.
• Support management in data analysis and reporting through IT tools.
• Provide technical support and troubleshooting to staff and management.
• Conduct periodic training sessions to enhance system usage and cyber-awareness.
• Develop and maintain IT user manuals and SOPs.
• Develop and implement the IT strategy aligned with RUGC’s overall business objectives.
• Recommend new technologies to improve operational efficiency and member experience.
• Develop annual IT budgets and monitor expenditure.

• Bachelor’s degree in information technology, Computer Science, or related field (Master’s degree preferred).
• Professional certifications such as CCNA, MCSE, PMP, or ITIL are an added advantage.
• Minimum 5 years of experience in IT management within a hospitality, golf resort, or luxury property environment.
• Proven experience managing MICROS POS, MC, PMS systems, and network administration.
• Strong understanding of server environments (Windows/Linux), virtualization, and cloud-based systems.
• Experience in project management, IT budgeting, and vendor management.