Vacancy title:
IT Officer

Jobs at:
The Urugo Women’s Opportunity Center (WOC)

Deadline of this Job:
August 31, 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 15th August 2018 , Base Salary: Not Disclosed , Employment Type: Parttime

About the Company

JOB DETAILS:

Overview:
The Urugo Women’s Opportunity Center (WOC) is a multi-purpose community center in the heart of Kayonza, which promotes the social and economic empowerment of women in Rwanda.The Center offers education and rights training, job-skills training and economic and employment opportunities for women and the community at-large. With the goal of achieving self-sustainability, the Center also operates revenue-generating activities to finance its educational and training work, such as lodging facilities, restaurant, roadside café, handicraft gift shop, market stalls, food production unit, sewing center and rental of space for meetings and events. The Urugo -WOC is managed and operated by a Limited Liability Company (LLC) fully owned by Women for Women International.

Job purpose
WOC is recruiting a professional IT support Officer on a part-time basis (4 hours a week), who will be generally responsible to ensure its staff and office based in Kayonza are professionally supported in all IT matters.

Job summary
The jobholder contributes to the achievement of WOC objectives by ensuring the maintenance and administration of WOC ICT infrastructure, providing quick and effective assistance to employees for the use of the computer tools and solving all the IT problems related within the contract period.

Job Description & Key Responsibilities

IT Support Officer will be responsible for the following key areas:

Helpdesk

• Serving as the first point of contact for users seeking technical assistance
  
• Performing remote troubleshooting through diagnostic techniques
  
• Determining the best solution based on the issue
  
• Walking the user through the problem-solving process
  
• Providing accurate information on IT products or services to the users
  
• Recording events and problems and their resolution in logs
  
• Passing on any feedback or suggestions by users to the WfWI appropriate internal team
  
• Identifying and suggesting possible improvements on procedures
  

Equipment/Hardware

• Configuring workstations, laptops and peripheral equipment or any IT-based equipment (tablets, smartphones, etc.)
  
• Installing, troubleshoot, repair, update and maintain workstations and laptops.
  
• Install, maintain, and troubleshoot printers/copiers
  
• Managing consumables of printers and copiers
  
• Setting up and supporting audio/visual equipment for presentations and trainings on and off site.
  
• Installing and configure peripherals including scanners, external drives, monitors and other peripheral hardware.
  
• Removal/disposal of non-functional equipment
  

Software

• Installing, maintaining, troubleshooting, and updating operating systems (Windows, Mac, etc.) and user applications (Words, Excel, Chrome, Quickbooks, etc.).
  
• Proactively schedule and monitor software upgrades.
  

Network Availability

• Monitoring network to ensure network functionality and availability to all system users.
  
• Installing, maintaining, troubleshooting, and repairing cabled, wireless and other network infrastructure.
  
• Supporting and administering access rights for all users in the office
  
• Collaborating with service providers to address issues related to internet unavailability
  

Security and Protection

• Maintaining, updating and managing anti-virus software.
  
• Cleaning out infected equipment
  
• If needed, requesting and set up new user accounts and email accounts (with the approval of HQ)
  
• Troubleshooting, and repairing user accounts and email accounts, assisting in resetting passwords
  
• Training new and current employees on computer software and ICT systems
  
• Ensuring that all IT equipment such as printers, copiers, etc. have the needed electrical power protection
  Required Character, Skills and Competence
  
• Ability to communicate effectively and patiently
  
• Ability to work in a team and to transfer knowledge to colleagues
  
• Ability to work under pressure and to provide the required support
  
• Ability to handle basic hardware troubleshooting
  
• Ability to set up a working Local Area Network (including WLAN), configure Wireless routers and access points and provide the needed troubleshooting
  
• Ability to configure network printers and to monitor the use of consumables
  
• Ability to monitor the proper use of copier and provide required feedback to colleagues in charge
  
• Ability to monitor and renew antivirus software as required
  
• Ability to diagnose and provide proper troubleshooting in Windows. Knowledge of Mac is an added value.
  
• Ability to use and to learn standard applications and information systems
  
• Ability to assess and identify power requirement for IT devices
  
• Ability to speak and write Standard English and Kinyarwanda. French is an added value.
  

Required Qualification and Experience

• At least Bachelor’s degree in IT, Computer Science, Telecommunication or any IT related field with at least 3 years of work experience; Or an A1 level in any IT related field with at least 5 years of work experience
  
• Prior experience as an IT professional or technician in a Corporate setting (Business, NGO, Government, etc.)