Summary
Date Posted: Thursday, August 10 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
• Join our team as a Level 1 IT Support Desktop Engineer to provide technical support for desktop systems, network management, and server operations.
• You will play a vital role in ensuring the smooth functioning of our IT environment, resolving technical issues, and collaborating with higher-level support teams to prevent system downtime.

Responsibilities:
• Onsite analysis, diagnosis, and resolution of desktop problems for end users.
• Perform troubleshooting diagnostics using tools like pings, trace routes, and screenshots.
• Set up desktop computers, peripherals, and test network connections.
• Ensure proper installation of campaign-specific images and vLAN configuration.
• Provide remote support for work-from-home users, including VPN setup and assistance.
• Manage Windows updates, patches, and optimization of devices.
• Install, update, and maintain FortiClient security software.
• Collaborate with vendors for escalated issues and coordinate support requests.
• Assist in user and hardware movement, as well as campaign relocations.
• Perform User Acceptance Testing (UAT) and deployment for projects.
• Support network infrastructure maintenance and upgrades.
• Proactively maintain equipment to prevent downtime and reduce risks.
• Configure and support terminal servers in VMware virtual environments.
• Provide end-user training on software, hardware, and peripherals.

Skills and Qualifications:
• Experience troubleshooting Windows and MAC systems, and mobile devices (iOS/Android).
• Proficient in hardware and software diagnosis and troubleshooting.
• Familiarity with Active Directory, MS Exchange, Microsoft Office 365, LAN/WAN protocols.
• Strong computer skills, including spreadsheet, word processing, and graphics software.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work collaboratively in a fast-paced environment.
• Grade 12 (Senior 6)
• A+ & N+ or IT Certificate/Diploma/Degree.
• 2 to 4 years of experience in IT desktop support.
• Knowledge of network equipment (routers, switches, firewalls).
• Understanding of ITIL practices and business processes.
• Familiarity with call centre industry or related businesses.
• Strong problem-solving skills for complex hardware and software issues.
• IT policies, procedures, and best practices

Work Hours: 8

Experience in Months: 24

Level of Education: Professional Certificate

Job application procedure
• All applications must be sent via email to bethia.manzi@ccirwanda.com  and must be received no later than Tuesday, 15th August 2023, and must contain a CV, Application letter, and Degrees.
• Only Shortlisted candidates will be conducted for further assessment.

All Jobs

QUICK ALERT SUBSCRIPTION