Vacancy title:
Manager, Digital Banking Operations

[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]

Jobs at:
BPR Bank Rwanda

Deadline of this Job:
Tuesday, August 26 2025

Duty Station:
Kigali | Kigali | Rwanda

Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose

Lead and oversee back-office processing for Digital Banking Business (Card, both Issuing and Acquiring, ATM services, Agency Banking, Mobile and Internet Banking, bills payments and international money transfers-IMTs) for seamless service delivery, risk management and card schemes, Merchants, and sub-agents’ settlements.

Main Responsibilities

• Manage and monitor Channel transactions for successful end-to-end transaction processing, paying keen attention to settlements, dispute resolution, accuracy, effectiveness, and documentation in collaboration with KCB Group team
• Ensure accurate and timely processing of manual adjustments of failed digital transactions, cards and cardless based, mobile supporting documents duly approved by reconciliation team and daily process ATM Off Us and visa settlements
• Ensure timely closure of card and mobile disputes by providing requested documents and ensure charge backs are represented within the required timelines.
• Ensure annual review of processes and procedures for management of Card, Mobile Banking, Internet Banking, Agency Banking, and IMTs’ transactions to ensure, operational risks identification, management and mitigation for better client experiences and work efficiency.
• Build relationships with key stakeholders to understand their current and future business needs, Manage outsourcing partners in line with SLA requirements.
• Take full responsibility for productivity of all direct reports, focusing on all aspects of sound people management e.g. Performance Management, Rewards, On-the-job training, coaching & mentoring and Employee engagement
• Monitor the payment tools (Cheque Books and Cards) dispatch to collecting Branches and ensure compliance to agreed TAT
• Support self-development and reinforce the value of learning by making internal staff rotation to different activities within the team and live Bank values
• Ensure strict adherence to audit recommendations, local regulatory and AML Policy
• Overseeing all business operations under Digital Banking Operations.

Educational qualifications and work experience:

• Bachelor’s degree in Business related field,
• Possession of Professional Qualifications in Business, Finance, Strategy, Data Science Strategy related qualifications in added advantage
• Minimum Four (4) years of experience

Work Hours: 8

Experience in Months: 48

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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