Vacancy title:
Member Services Manager

Jobs at:
iCPAR Rwanda

Deadline of this Job:
Friday 20 July 2018.

Duty Station:
Kigali, Rwanda

JOB DETAILS:
The Institute of Certified Public Accountants of Rwanda (iCPAR) was established under law number 11/2008 of 06/05/2008 to regulate the accounting profession in Rwanda. The Institute has a new strategic plan 2017 - 2021 which aims to boost the number of professional accountants in the country. iCPAR announces the following positions which will support the implementation of its five year strategic plan.
MEMBER SERVICES MANAGER

Purpose
Is a key person of the Professional development services department who will be responsible for growing the membership base, ensure a positive membership experience via lifelong learning among others.

Key Responsibilities

• Specifically, the post holder will be responsible for the following:
• Develop, review and implement strategies for membership growth;
• Develop, review and implement strategies to enhance membership services;
• Manage current membership database;
•  Develop, review and implement CPD Policy;
•  Consolidate and publish an annual report on member’s compliance with CPD obligations;
•  Coordinate and supervise the daily activities of the membership services;
•  Manage and ensure accurate membership recognition lists in publications including: annual reports, newsletters, Journals etc.;
•  Develop, monitor and evaluate membership departmental budget, sales and marketing activities;
•  Develop a sustainable plan to increase CPD revenues;
•  Develop and implement initiatives to mobilize potential sponsors on signature CPD events;
•  Develop and Implement events Marketing plans;
•  Develop and Implement membership value addition initiatives;
•  Engage and mobilize relevant stakeholders for in-house training possibilities;
• Manage and implement the new CPD Policy;
•  Develop and implement appropriate IT platforms to provide member services;
• Work collaboratively with other departments of the institute; and
• Perform any other assigned duties.

PERSON SPECIFICATION:
This person specification will be used in short listing and interviewing to select the best candidate. Each applicant should, therefore, address the person specification in his/her written application and where appropriate you should give examples of how you meet the requirements. Please note: E is essential and D is desirable.
Qualification

•  Professional accountancy qualification such as CPA, CIMA, ACCA or any other relevant qualification and a member in good standing of a professional body recognized by IFAC (D);
•  A Master’s degree in Finance, accounting, economics, management, business administration, Public relations, Marketing, Human Resource, or any other related academic qualification with experience in member services in a reputable institution with at least three (3) years of experience (D)
•  A Degree in Finance, accounting, economics, management, business administration, Public relations, Marketing, Human Resource, or any other related academic qualification with experience in member services with at least five (5) years of experience (E)
•  Demonstrates a high order of literacy, numeracy and analytical skills (D)
•  Advanced knowledge of the accountancy profession in Rwanda (E)
• A relevant administrative qualification or evidence of formal training (D)

 Experience

•  Managerial experience of at least 5 years and above in a reputable organization; (E)
•  Experience working with or leading a Member services team; (D)
•  Experience in Marketing (D)
•  Experience in Events management (D)
•  Ability to analyze statistical and technical data (E)
• Experience in usage of new media technologies such as blogs, twitter, and online social marketing. (E)

 Knowledge, Skills and Attitudes:

•  Positive attitude, flexibility, teamwork, attention to detail, high degree of initiative required;
• Ability to inspire and motivate prospective members;
• Excellent writing and speaking ability in both English and French;
• Strong interpersonal and Communication skills;
• Accuracy; timeliness and strong organizational skills
• Knowledge of the CPD Policy;
• Knowledge of SMO’s (Statement of Member Obligations)
• Ethical and Integrity;
• Negotiation skills;
• Positive and Enthusiastic;
• Flexibility and a readiness to undertake a wide range of tasks;
•  Ability to work outside normal office hours sometimes;
• A willingness to show flexibility in working arrangements in terms of duties and working patterns to meet emergencies and changing circumstances;
• Committed to Equality and Diversity;
• Demonstrates professional integrity, self-confidence and confidentiality.

Working Relationship:

• Key member of Professional development services department (PDS);
• Reports to the Director Professional Development Services;
• Regular communications with all relevant stakeholders.

 Benefits

• Competitive salary
•  Our relentless commitment to personal development and career growth
• Working with the best people to build a strong, relevant and sustainable accountancy profession that is at the heart of national development

Job application procedure
The above mentioned positions are Managerial posts requiring a strong educational underpinning, a track record of achievement in developing people, delivering change and meeting demanding targets.
Interested applicants should send their applications together with their CVs, giving full details of their age, qualifications, experience, present and expected remuneration, full contact details including day time telephone number, to:
recruitment@icparwanda.com  by Friday 20 July 2018.

Only shortlisted candidates will be contacted. Preference will be given to Rwandan Nationals