Vacancy title:
NOC Engineer

[Type: FULL_TIME, Industry: Telecommunications, Category: Science & Engineering]

Jobs at:
TRES Infrastructure

Deadline of this Job:
Wednesday, June 18 2025

Duty Station:
Kigali | Kigali | Rwanda

Summary
Date Posted: Thursday, June 12 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Position Summary

The NOC Engineer is responsible for monitoring and maintaining the network and power infrastructure that supports telecommunication tower sites. He ensures the seamless operation of tower systems, including power supply, network connectivity, and site security. The NOC Engineer plays a crucial role in identifying and resolving issues, coordinating with field teams, and maintaining high service availability across the tower network.

Key Responsibilities

Tower Network Monitoring:

• Continuously monitor the health and performance of telecommunication tower systems, including power generation units, network equipment, and site security systems.
• Use advanced monitoring tools to detect and respond to alarms related to network outages, power failures, and other critical tower infrastructure issues.
• Analyze system performance data to identify trends, predict potential failures, and

Incident Management:

• Act as the first point of contact for all tower-related incidents, diagnosing issues and coordinating with field teams for prompt resolution.
• Escalate unresolved or critical issues to higher-level support teams, ensuring timely and effective solutions.
• Document incidents, troubleshooting steps, and resolutions in the incident

Field Support & Coordination:

• Provide remote technical support to field engineers and technicians during troubleshooting, maintenance, and repair activities at tower sites.
• Coordinate with field operations teams to schedule and execute planned maintenance, system upgrades, and emergency repairs.
• Communicate with external service providers, such as power supply companies and network service providers, to address tower-related issues.

System Maintenance & Optimization:

• Perform remote maintenance tasks on network and power systems, including firmware updates, configuration changes, and routine diagnostics.
• Participate in projects to optimize tower infrastructure, such as implementing energy efficiency measures, improving redundancy, and enhancing security protocols.
• Ensure all tower systems are compliant with industry standards, safety regulations, and company policies.

Documentation & Reporting:

• Maintain accurate records of network configurations, power system specifications, and security settings for each tower site.
• Generate and review regular performance and incident reports, providing insights and recommendations to management.
• Prepare detailed incident reports and conduct root cause analyses for significant outages or failures.

Compliance & Security:

• Ensure all tower operations adhere to regulatory requirements, including environmental standards and telecommunication regulations.
• Implement and monitor network security measures at tower sites, including firewalls, intrusion detection systems, and physical access controls.
• Participate in regular audits and security assessments to identify and mitigate potential vulnerabilities.

Educational Background & Experience Requirements

Diploma A1 Or Bachelor’s degree in:

• Information Technology (IT),
• Computer Science,
• Electronics & Communication Engineering,
• Network & Telecommunication, or
• Equivalent
• 3 + years of relevant experience, preferably within the telecom services industry

Work Hours: 8

Experience in Months: 36

Level of Education: associate degree

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