Summary
Date Posted: Thursday, January 23 2025, Base Salary: Not Disclosed

JOB DETAILS:
Provide hands-on technical leadership to facilitate the day-to-day IT needs of Old Mutual Rwanda Plc. This involves managing and supporting end user devices, servers, network infrastructure and telephony, and leading the help desk team.

Key tasks and responsibilities
• Contract team-specific deliverables with the Country ICT Manager.
• Maintaining IT operations such as applications, email systems, hardware, software, and network security tools
• Optimizing and maintaining network security protocols, such as secure socket layer (SSL), secure file transfer protocol (SFTP), and virtual private networks (VPNs), to ensure data is protected.
• Spotting inefficiencies in an organization’s computer network and making recommendations to address weaknesses.
• Performing routine network audits
• Troubleshooting issues with an organization’s local area network (LAN), wide area network (WAN), and other network segments
• Training staff in using software and hardware.
• Collaborating with network architects to build and maintain servers and optimize network performance.
• Participating in hardware and software purchasing decisions
• Manage and support all computer infrastructure (e.g., laptops, network devices, Telephony, and servers).
• Perform hardware and software audits to ensure compliance to licensing and I.T Policy requirements (e.g., Security Compliance).
• Lead the in-country help desk team, as the first point of contact for all I.T related issues.
• Monitor and ensure performance as per the Service Level Agreements for the infrastructure, end user support and help desk domains.
• Support the Call Center Telephony Services and related software and hardware.
• Identify and implement cost saving / optimization initiatives.
• Communicate effectively regarding support related activities.
• Responsible for capacity management and proactive monitoring of the production environment.
• Maintain an up-to-date IT asset register.
• Planning and executing hardware and software upgrades.
• Experience with managing and supporting firewalls.
• Experience in telephony systems.

Qualifications and experience
• Minimum of 2 years’ experience as a System Administrator, Network Administrator or similar role
• Hands on experience in networking, routing, and switching.
• Excellent knowledge and experience in best practices infrastructure management (Cloud and On-Premise deployment)
• Experience with databases technology such as Oracle and SQL server.
• Experience in setup and support in LAN and WAN.
• Experience in firewalls configuration and support, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.
• BSc/Ba in Information Technology, Computer Science or a related discipline
• Professional certification (e.g. CISCO, Microsoft Certified Systems Administrator (MCSA)) would be an added advantage.

Skills and competencies
• Good troubleshooting and analytical skills
• Good teaming and interpersonal skills
• Strong advocacy for collaborative working skills
• Ability to create scripts in Python, Perl or other language.
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

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