Summary
Date Posted: Wednesday, October 11 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Description:
As an Operations Assistant, you will be responsible for planning; organizing and coordinating all transport activities as well as other activities relating to other products offered by the institution. Key responsibilities include:
1. Operational Leadership:
• Provide strategic leadership to the operations team,
• Guarantee good market penetration and ensure the development of turnover,
• Ensure automation and all systems in place are working properly
• Supervise and guide team members, promote a culture of accountability and continuous improvement.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
2. Scheduling and Logistics:
• Develop and manage efficient driver and vehicle scheduling to optimize routes and meet customer demands.
• Ensure the timely deployment of vehicles and drivers to meet daily operational requirements.
• Monitor and adjust schedules as needed to accommodate changes, delays, or emergencies.
3. Safety and Compliance:
• Oversee and enforce safety protocols, compliance with regulations, and company policies.
• Implement and maintain rigorous safety training programs for drivers and staff.
• Collaborate with relevant authorities to ensure adherence to local transportation regulations.
4. Customer Service and Communication:
• Ensure a customer-centric approach by addressing passenger inquiries, concerns, and complaints.
• Maintain open and effective communication channels with drivers, staff, and customers.
• Identify opportunities for service enhancements based on customer feedback.
6. Data Analysis and Reporting:
• Analyze operational data to identify trends, areas for improvement, and opportunities for growth.
• Generate comprehensive reports to track key performance metrics and operational efficiency.

The interested candidates should fulfills the following:
• Bachelor’s Degree in Business Information Technology (BIT) or related disciplines with IT background is an advantage.
• Familiar with transport operations and related policies, legal and regulatory framework
• Management capacity, self-initiated, analytical-minded, able to handle multi-tasks under tight schedule
• Good risk management and compliance awareness
• Excellent problem solving and analytical skills
• Strong communication and interpersonal skills with good command of both spoken and written English and French
• Proficient in computer applications, such as MS Word, Excel, PowerPoint

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• To apply, please submit your application documents to virunga.recruitment@gmail.com  before October 21th, 2023 with the subject line "Operations Assistant Application - [Your Names]."
• NOTE: All documents must be combined and in PDF Format. Only shortlisted candidates will be contacted.

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