Summary
Date Posted: Friday, September 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Qssr-Sola-It-It Assistant
About This Job:
Q-Sourcing Rwanda Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Rwanda, Uganda, Kenya, Tanzania, and South Sudan.
On behalf of our client SOLA (School of Leadership) operating in the education industry, we are looking for a competent, skilled, and experienced IT Assistant.

Duties And Responsibilities
• Provides help-desk support to staff and students with clarity and responsiveness.
• Provides assistance concerning the use of computer hardware and software, including printing, electronic mail, operating systems, and business applications.
• Supports students and faculty with audiovisual configurations as required.
• Installs and manages computer hardware, software, operating systems, and applications, including both Windows and Mac OS-based platforms using mobile management systems.
• Ensures the installation, maintenance, and repairs of printers, projectors, and other IT-related devices.
• Ensures that the audiovisual equipment is maintained in good condition and is serviced appropriately.
• Secures and protects IT systems using both security and content moderation tools.
• Assists IT manager in monitoring and maintaining network infrastructure including on-premise and cloud-based security, wireless, and access infrastructure.
• Troubleshoots system and network section problems, as well as hardware and software issues.
• Creates and maintains procedural documentation and prepares relevant reports for the IT manager.
• Responds in a timely way to call-outs for addressing and resolving immediate problems.
• Tests and evaluates new technologies and implements them in collaboration with the IT Manager.
• Effectively updates the inventory management system.
• Performs any other related duties as assigned by the IT Manager. Requirements
• Relevant bachelor’s degree from a recognized university
• English Language Proficiency.
• Minimum 2 years of relevant experience in the IT field; experience in a school environment is helpful but not necessary.
• Effective written and oral communication with the ability to produce reports and present solutions
• Professional knowledge of network and system technologies, both Windows and macOS operating systems and management tools.
• Ability to work independently to solve problems
• Ability to perform root cause analysis, and identify and isolate technical issues.
• Strong knowledge of basic networking concepts. (CCNA level or equivalent)
• Knowledge of network cabling and management according to BICSI standards.
• Enjoys working in a school environment and brings strong communication skills, flexibility, collaboration skills, and good humor.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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