Vacancy title:
Reception Intern Ubuntu Global Faculty Centre

[Type: FULL_TIME, Industry: Education, and Training, Category: Admin & Office]

Jobs at:
University of Global Health Equity (UGHE)

Deadline of this Job:
Tuesday, August 5 2025

Duty Station:
Kigali | Rwanda

Summary
Date Posted: Monday, July 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The University of Global Health Equity (UGHE) is seeking a highly motivated and service-oriented Reception Intern to support daily operations at the Ubuntu Global Faculty Centre. The intern will play a critical role in managing guest accommodations and upholding the Centre’s five-star hospitality standards. This includes overseeing room bookings, check-ins/check-outs, cleanliness, guest services, event coordination, and supervision of cleaning staff.

Key Responsibilities

• Serve as the primary receptionist and point of contact for all guests and visitors at the Ubuntu Global Faculty Centre.
• Manage room bookings and maintain an updated reservation calendar.
• Provide accurate information regarding housing facilities, campus services, and local amenities.
• Coordinate guest check-in and check-out processes efficiently and professionally.
• Ensure all guest rooms, common areas, and surrounding grounds are maintained to five-star hotel standards.
• Supervise and coordinate the work of housekeeping staff (both interior and exterior).
• Provide campus tours and orientation for arriving guests and faculty.
• Manage the scheduling, setup, and cleanliness of meeting rooms and event spaces.
• Support the planning and smooth execution of events held at the Centre.
• Track and report maintenance issues or service gaps to relevant departments.
• Schedule and confirm appointments, room inspections, and housekeeping requests.
• Support inventory checks for front desk supplies and report shortages.
• Maintain strong communication and coordination with hospitality, facilities, and operations teams.

Learning opportunities

• Gain practical experience in customer service and hospitality operations.
• Develop administrative, communication, and time management skills.
• Learn to work with facility management systems and guest tracking tools.
• Understand professional standards in housing and guest services within an academic environment

Qualifications

• Currently pursuing or recently completed a degree in Hospitality Management, Business Administration, or related field.
• Strong interpersonal and communication skills; fluency in English required (French or Kinyarwanda is a plus).
• Demonstrated ability to provide high-level customer service.
• Ability to multitask, stay organized, and manage priorities under minimal supervision.
• Previous internship or work experience in hospitality, front desk operations, or event coordination preferred.
• A proactive, detail-oriented attitude with a passion for creating excellent guest experiences.

Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse and Sexual Harassment:

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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