Vacancy title:
Relationship Supervisor – Channels

[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]

Jobs at:
Equity Bank

Deadline of this Job:
Wednesday, October 8 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Friday, October 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Equity Bank is one of the region’s leading financial institutions, committed to transforming the lives and livelihoods of the people of Africa socially and economically. With a strong presence in Kenya, Uganda, Tanzania, Rwanda, DRC, and South Sudan, Equity Bank serves over 20 million customers – the largest customer base in Africa.

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Currently, the Bank is seeking additional talent to join its team in the following role:

Position: Relationship Supervisor – Channels

The Relationship Supervisor – Channels will be responsible for:

• Driving customer acquisition, retention, and income generation from all Bank payment channels.
• Supporting the advancement of the Bank’s Digital Payment Strategy.
• Leading the digitization journey of existing and new customers to ensure high uptake of digital solutions.

Key Responsibilities & Accountabilities

• Sell and onboard customers to Bank digital platforms.
• Deliver set targets as per the KPIs of the branch.
• Recruit agents, collect documents, and process approvals at branch level.
• Ensure agent activation and performance monitoring.
• Achieve at least 90% activity rate for Agents, Merchants POS, and PWE Tills.
• Drive growth in:
  • International Money Transfer (IMT) business.
  • Inter-country business.
  • Merchant POS and PWE business.
• Promote adoption of new digital products.
• Formulate and execute innovative digital offerings aligned with business goals and customer experience.
• Manage product roadmaps & business cases for digital channel growth.
• Monitor and manage card stock.
• Build and maintain strong customer relationships through regular visits and follow-ups.
• Ensure compliance with KYC and AML regulations.
• Conduct market analysis & recommend technology enhancements.
• Collaborate with Head Office to implement the payments business strategy.
• Monitor channel performance and assess industry competition.

Qualifications, Experience, Skills & Attributes

• Bachelor’s degree in a business-related field from a recognized institution.
• Minimum 2 years’ experience in Agency or Merchant Acquiring business within the banking sector.
• Driving license (Category A or B) is an added advantage.
• Strong knowledge of Digital Channels Business & Operations.
• Experience in relationship management.
• Passion for technological innovation and awareness of global digital trends.
• Analytical skills to interpret and evaluate financial statements.
• Strong understanding of the banking industry, rules, and regulations.
• Excellent sales, customer service, negotiation, and presentation skills.
• Strong interpersonal skills with a results-driven attitude.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
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