Summary
Date Posted: Monday, May 30, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Restaurant Guest Relations Supervisor
Requieremnts:
• Bachelor’s degree in hotel management or related field
• Proven experience in F& B and Guest Services
• Superior written and verbal communications, fluency in English and French with interpersonal skills
• Between 30 and 35 years old
• Training in food safety
• Experience with long shifts
• Ability to keep inventory organized
• Good personality
• Financial literacy
• Success with customer service
• Proficient computer skills using Ms Office and internet
• Ability to work independently as well as maintain a positive working relationship with others
• Strong attention to detail and follow-through
• Enforcing COVID-19 safety protocol

Key Responsabilities:
• Ensuring compliance with all food health and safety requirements
• Help our team meet its standards for quality and profitability
• Create schedules that reflect the dynamic needs of the restaurant.
• Supervise and coordinate the arrival to restaurant and departures of the special guests and VIP guests.
• Welcome guests in a warm and friendly manner
• Seats guests and manage the seating chart
• Provide exceptional customer service and lead staff to do the same
• Develop strategies for improving our customers’ dining experience
• Monitors restaurant activity to determine seating and dining flow
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner
• Performs opening and closing duties, as needed.
• Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
• Handle the queries of the guests related to any procedure of the restaurant efficiently.
• Handle guest's complaints and issues and negotiate with them effectively.
• Manage the services for the guests check guest’s satisfaction before the customer leaves the restaurant
• Work with staff to project future needs for kitchen supplies, goods, and cleaning products
• Maintain inventory of all needed supplies
• Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
• Maintain high-quality food standards
• Able to answer any questions regarding menu and assist with menu selections
• Handling team conflicts.
• Streamlining operations.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Please forward your completed Resume/CV by email as an attachment to following address e-mail:
-info@grandlegacy.rw 
-humanresource@grandlegacy.rw 
Christian NDAGIJIMANA
MD
Grand Legacy Hotel

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