Summary
Date Posted: Tuesday, October 01 2024, Base Salary: Not Disclosed

JOB DETAILS:
Ruzizi Tented Lodge is a luxury Eco Lodge located on shores of Lake Ihema inside Akagera National Park, lodge is managed by Akagera Management Company Ltd (AMC Ltd). Akagera Management Company Ltd was created through a partnership between African Parks and Rwanda Development Board (RDB) to manage Akagera National Park. We are seeking a dynamic and experienced Lodge Manager to lead and manage Ruzizi Tented Lodge. The ideal candidate will be passionate about nature conservation, hospitality excellence, and delivering outstanding guest experiences while ensuring the lodge’s smooth operations and sustainability.
JOB TITLE : Ruzizi Tented Lodge Manager
LOCATION: Akagera National Park, Rwanda
REPORTING TO : Tourism and Hospitality Manager

PURPOSE OF THE JOB
To lead and manage the overall operations of Ruzizi Tented Lodge, focusing on strategic planning, driving financial goals, and ensuring the implementation of Standard Operating Procedures (SOPs). The Lodge Manager will ensure optimal staff performance, guest satisfaction, and adherence to eco-tourism principles, while also working to achieve financial sustainability and support the broader conservation objectives of Akagera National Park.

Duties and Key responsibilities not exhaustive
• Lead the day-to-day operations of Ruzizi Tented Lodge, ensuring exceptional guest service and operational efficiency.
• Manage, train, and develop the lodge team, setting clear performance targets and ensuring staff deliver optimal performance.
• Oversee reservations, guest relations, and all lodge services to deliver seamless, personalized experiences.
• Ensure high standards in food and beverage, housekeeping, maintenance, and overall guest satisfaction.
• Monitor and manage budgets, control operational costs, and ensure profitability while aligning with the lodge’s sustainability and eco-tourism goals.
• Ensure adherence to safety, hygiene, and environmental standards.
• Build and maintain strong relationships with local suppliers and the community, promoting sustainable and responsible practices.
• Collaborate with park management on marketing initiatives, guest activities, and fostering community engagement.

Minimum Education and Qualification Required
• Degree or diploma in Hospitality, Tourism, Business Management, or a related field.
• A minimum of 4 years of managerial experience in hospitality or eco-lodge management.
• Proven ability to manage staff, implement SOPs, and oversee operational performance.
• Excellent interpersonal and communication skills in English French and Kinyarwanda
• Knowledge of eco-tourism principles and sustainability practices.
• Ability to work in a remote and sometimes challenging environment.
• Strong leadership skills with a guest-centric approach.
• Driving license category B at a minimum

Added advantage
• Born and living near Akagera National Park

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

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