Mission/ Core purpose of the Job:

The Specialist BankTech & Partnership is responsible for setting the overall product/product line strategy and vision, ensuring timely and robust planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, and finally ensuring the successful deployment of the product in the required areas. The role is also expected to understand and map customer journeys to be able to pre-empt typical demands and cater to them in a timely manner.

Key Performance Areas:

• Work closely with SM to develop and deploy BankTech & partnership product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize the provided product design in line with OpCo-specific local nuances and take sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend product pricing in line with country-level nuances
• Monitor revenue and cost for the product portfolio to maintain profitability as per the organization’s strategy and business plan
• Collaborate with the CVM to develop & analyze loyalty/reward programs
• Research and analyze customer behaviour in a specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Collaborate with Marketing to identify potential strategic partners to drive the rewards program
• Manage promotional calendar with third party services to drive sales growth back into the business
• Manage the loyalty program operations (including transactions on rewards to be disbursed)
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish the best internal practices to ensure effective utilization of the products
• Strengthen customer feedback loops and scale product knowledge within the OpCo
• Manage Quality of Service of the Product to ensure a seamless customer experience
• Monitor & Analyze traffic loads and in county system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints, etc.
• Other tasks and duties, as assigned

• Work closely with SM to develop and deploy BankTech & partnership product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize the provided product design in line with OpCo-specific local nuances and take sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend product pricing in line with country-level nuances
• Monitor revenue and cost for the product portfolio to maintain profitability as per the organization’s strategy and business plan
• Collaborate with the CVM to develop & analyze loyalty/reward programs
• Research and analyze customer behaviour in a specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Collaborate with Marketing to identify potential strategic partners to drive the rewards program
• Manage promotional calendar with third party services to drive sales growth back into the business
• Manage the loyalty program operations (including transactions on rewards to be disbursed)
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish the best internal practices to ensure effective utilization of the products
• Strengthen customer feedback loops and scale product knowledge within the OpCo
• Manage Quality of Service of the Product to ensure a seamless customer experience
• Monitor & Analyze traffic loads and in county system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints, etc.
• Other tasks and duties, as assigned

• Minimum Bachelor’s academic degree coupled with an MBA/Masters
• A 4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous
• Minimum 4 to 6 years’ relevant experience in a similar position
• Experience in Fintech, banking or financial services is preferred
• Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem
• Experience working in a global/multinational enterprise with a good understanding of emerging markets