Summary
Date Posted: Thursday, January 23 2025, Base Salary: Not Disclosed

JOB DETAILS:
We are looking for an experienced and results-driven Supervisor to oversee multiple retail branches, manage teams, and ensure operational excellence. The successful candidate will be a strong leader with a proven track record in managing retail or betting operations.

Key Responsibilities:
• Manage day-to-day operations across multiple outlets, ensuring profitability and efficiency.
• Lead, inspire, and develop branch teams to achieve their targets.
• Oversee cash handling, inventory management, and customer service quality.
• Handle escalated customer complaints and disputes professionally.
• Ensure compliance with company standards.
• Prepare and analyze performance reports for management.
• Monitor and control expenses to optimize branch profitability.
• Train cashiers and team leaders and ensure consistency in operations across branches.

Qualifications:
• Education: Degree in Business Administration, Information Technology, Information Management, or related field.
• 2-4 years of experience in the betting industry.
• Proven ability to manage teams and multiple locations effectively.
• Proficient in betting software and operational processes.
• Strong conflict resolution, coaching, and leadership skills.
• Conduct regular shop visits to monitor and evaluate performance.
• Fluent in English and Kinyarwanda.
• Exceptional multitasking and time management abilities.
• Honest, reliable, and committed to upholding compliance standards.
Reporting to: Operations Manager

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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