Summary
Date Posted: Tuesday, September 14, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
Wellness Team leader is responsible for leading the team delivering exceptional treatments to guests of the Spa in line with One&Only brand standards, whilst maintaining excellent five-star client care, cleaning standards, and grooming. Responsible for revenue generation through retail, up-selling, and cross sales to other business centers in the Spa and Resort.

Key Duties and Responsibilities
Spa & Retail Sales
• Responsible for achieving retail sales targets as set by the Cluster wellness Manager
• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
• Encourage clients to return to the spa by recommending an ongoing treatment program and cross-selling the other business centers in the Spa and Resort. Maintain a sound knowledge of all treatments, packages, and any promotions.
• Participate in demonstrations/ events as required.
• Ensure that daily sales figures are accurately recorded.
• Promote wellness program for colleagues

Treatment Standards/Operations
• Perform all treatments at an exceptional standard, as per One&Only protocols and standards taught in training, whilst tailoring to the client’s specific needs.
• Update own knowledge of products and treatment brand standards, outside of formal training by One&Only.
• Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified and taken into account.
• Protect the guest experience by moving quietly around the treatment room and in corridors.
• Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean, and organized as per the Spa standards.
• Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the line manager / maintenance

Guest Relations
• Maintain the highest standard of guest service by following One&Only protocols and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles, and communicating any relevant information to Colleagues.
• Ensure confidentiality at all times including data protection, medical details, and any information provided in confidence by the client.
• Report any guest complaints to the Cluster Wellness Manager so that they can be handled promptly and effectively.

Health, Safety & Hygiene
• Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilization, and hygiene of all equipment, products, and linens in the treatment and preparation areas.
• Day-to-day responsibility for equipment, products, cleanliness, and hygiene of the treatment and preparation areas.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
• Act responsibly at all times in relation to personal safety along with the safety of Colleagues and guests of the Spa.
• Work together with Housekeeping Attendants where required in maintaining cleanliness and hygiene in the Spa facilities.

General
• Maintain a high standard of appearance and personal hygiene as laid down by the Line manager
• Always be punctual and prepared in advance of treatments.
• Support all departments in the Resort where necessary including covering Reception duties as and when required.
• Must adhere to training as set down by the Cluster Wellness Manager and attend all training courses as deemed necessary.

Skills, Experience & Educational Requirements
• Fluency in English is essential, any additional languages is preferable.
• Must be willing to learn and skilled to perform the job of a Spa Therapist.
• Certified/ diploma’s as a Spa Therapist.
• Any job experience as team leader/ Head Spa Therapists in a resort environment (preferable five star) is a valuable addition.

Core VAlues & Competencies
• Blow Away The Customer
• I care and work towards exceeding the expectations of my customers
• I am proactive and deliver unique and everlasting memories for our customers
• Develop Passionate and Committed People
• I am committed to being thoughtful towards our colleagues
• I am passionate about my role
• Continuously Strive for Perfections (good enough never is)
• I constantly seek new ways and ideas to improve what I do
• I am inspired to make a difference
• Achieve Sustainable Bottom Line Performance
• I am honest and fair
• I take responsibility and contribute towards the financial performance of where I work

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

{module 312}

Job application procedure
Please click on the link apply.

All Jobs

QUICK ALERT SUBSCRIPTION

{module 317}