Summary
Date Posted: Tuesday, May 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Tech Support Engineer 2 - Microfocus
Tek Experts
Overview

We are searching for a Technical Support Engineer L2 with experience analyzing, diagnosing, and resolving complex product issues for customers related to Identity and Access Management and Identity Governance software products in multi-tiered application environments. The role will serve Microfocus and will operate within the Identity & Access Management team within the Security Department.

Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Responsibilities
• Analyze, diagnose, and resolve complex product issues for customers related to Identity and Access Management and Identity Governance software products in multi-tiered application environments.
• Develop, document, and publish best practice methods, knowledgebase articles and solutions.
• Collaborates closely with team members from support, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters.
• Serves as subject matter expert for technical publications and user-community website.
• Participate in on-call support and prepared to work on evening and weekend shifts during US hours.

Qualifications
• At least 2 years of experience in supporting Enterprise Software products, although higher-level technical education is desirable.
• Sound knowledge of Linux or UNIX variants and Windows Servers (2008 & 2012).
• 1-2 years of Database experience (MSSQL, Oracle, SQL), of experience with troubleshooting network related issues, of web server (Apache, IIS) and application server (Tomcat/Jboss) experience, and of practical experience with Active Directory and/or eDirectory.
• System or Network Administration experience is a plus.
• Experience working with Identity Management, Access Management, Governance products, or system or network administration is a plus.
• Security certifications such as CISSP Security+ are highly desirable.
• Experience with Kubernetes and Docker is desirable.
• Fluency in other languages is desirable.

What We Offer You
• Personal and professional growth in a global company
• Annual salary review based on performance
• Premium medical insurance coverage
• Opportunities to acquire new skills and earn industry-standard certifications
• Subsidized transportation package (depending on shift)

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
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