Summary
Date Posted: Monday, January 20, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
We’re looking for dynamic, passionate and talented Technical Support Engineers to join our team in Kigali. With a background in IT support or development and/or extensive customer experience (Or even a passion in technology), you will be the face of the organization, providing phone and email-based support to our customers while ensuring efficient ticket resolution. Your success will be driven by your passion for making sure our customers are fully satisfied with our high levels of service, and your drive to continue your learning journey in our technologies to continue your career journey. You will be the owner of your future, building your skills and working in a fast-paced and fun environment while delivering exceptional customer support 24/7, worldwide, for a leading global tech company. .

Job Responsibilities
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialisations.

Job Skills: Not Specified

Job Qualifications
• 1-2 years of experience in technical or customer support
• Proficient in Business English Language both written and spoken
• Strong researching, problem-solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with Microsoft technologies/applications development, testing and integration methodologies
• Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
• Ability to quickly adapt to technology and/or application changes and business delivery priorities

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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