Summary
Date Posted: Wednesday, June 05, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
There is an urgent need for expansion of our operations in other parts of Africa hence, we are recruiting suitable and qualified candidates to fill up the below positions in the organization:
Job Title: Ticketing & Reservations Officer
Location: Kigali
Department: Ticketing & reservations
Reports to: General Manager
SUMMARY
Under the supervision of the General Manager, you will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our clients. This role will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either virtually or in-person, in order to achieve optimal customer satisfaction and achieve budget revenue targets. The goal is to keep our clients satisfied and loyal to future services. .

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Cooperate with clients to determine their needs and advise them appropriately on the destination, modes of transportations, travel dates, costs, and accommodations
• Provide relevant information about destinations to travelers
• Make flight reservation, issue a ticket, attend to ticket reissue plus after sales ticket related enquiries and provide correct solutions
• Book transportation, make hotel reservations for clients
• Advise and sell travel insurance to clients
• Notify clients on promotional sales of any itinerary or tour packages
• Manage client complaints and process refunds where applicable
• Create and manage frequent flyer accounts for clients
• Attend travel seminars to remain updated with tourism trends
• Enter data into our software and maintain client files
• Liaise with partnering airlines and tour operators to ensure clients itineraries are up to date
• Maintain statistical and financial records
• Meet profit and sales targets
• Advise clients on travel arrangements and documents (visas & passports)
• Send out tickets, travel insurance, and hotel reservation codes to clients
• Keep clients up to date with any changes to their travel itinerary

Job Skills: Not Specified

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
• Minimum of 4years proven work experience as a travel agent
• Must not be above 35years old
• Must be able to issue e-tickets on Amadeus and other GDS
• Must be able to reissue tickets, issue MCO, EMD, and Refunds on Amadeus and other GDS
• Must be able to book hotel reservations on GDS
• Must be willing to learn as the industry evolves
• Fluency in English, Kinyarwanda, and French. Swahili is a plus
• Strong sales skills and commercial awareness
• Ability to interact, communicate and negotiate effectively
• Sound knowledge of domestic and international travel trends
• Degree in Hospitality, Travel, Tourism, Business or relevant field
• The personal travel experience will be considered an advantage
• Must be able to multitask
• Excellent interpersonal communication skills

Job Education Requirements: Not Specified

Job Experience Requirements: 4 years

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Job application procedure
REMUNERATION: Attractive & competitive
METHOD OF APPLICATION
Candidates should submit Application and CVs as a single word document to recruitment@foshizitours.com  
NOTE: the subject of the mail should be the job title.
Submission closes June 13, 2019. Only shortlisted candidates will be contacted.

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