Vacancy title:
Tourism Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
Nyandungu Eco Park

Deadline of this Job:
Tuesday, May 20 2025

Duty Station:
KK 3 Road | kigali | Rubavu | Rwanda

Summary
Date Posted: Thursday, May 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

RERORTING TO: The Park Manager

Scope of the Job:

The Tourism Manager will be responsible for overseeing all aspects of the tourism industry within a specific area or organization, including developing and implementing tourism strategies, products and services, managing tourism information centers, developing signage and promoting the destination. He/she be involved in creating tour packages, managing budgets, and supervising staff

Key Responsibilities:

Product and Service Development:

• Develop and launch new products and experiences based on market needs and growth opportunities, ensuring authentic and innovative tourism experiences.
• Oversee the development, management, and ongoing maintenance of tourism products and services

Visitor Management

• Providing Information: Develop and install signage, timely provide information to guests.
• Enforcing Policies: Adhering to and enforcing park rules and regulations
• Visitor Assistance: Assisting visitors with inquiries, needs, and ensuring a comfortable and enjoyable experience.
• Maintaining Records: Tracking visitor attendance, managing sign-in sheets, and maintaining records as needed. Develop a visitor management system for tourism data entry and reporting.
• Customer Service: Providing excellent customer service, addressing complaints, and ensuring visitor satisfaction.

Relationship Management:

• Build and maintain strong relationships with local and international travel agencies, tour operators, media outlets, influencers and local businesses.
• Collaborate with cross-functional teams, including sales and customer service, to enhance the overall visitor experience.

Third-Party Management:

• Coordinate and supervise all vendors to ensure visitor satisfaction

Team Leadership:

• Lead and motivate the marketing, event coordinator, park guides, providing mentorship, guidance, and ongoing professional development.
• Foster a collaborative environment that encourages innovation and the achievement of ecotourism goals.

Knowledge and Skills:

Required Education and Qualifications:

• Master’s degree in tourism/ecotourism management, responsible tourism, tourism and travel management,
• A minimum of 5 years of professional experience in tourism, with at least 3 years specifically in ecotourism.

Key Skills and Competencies:

• Proven experience in tourism industry, with a strong understanding of ecotourism principles.
• Exceptional communication, negotiation, and interpersonal skills.
• Creative thinker with the ability to develop innovative ecotourism strategies.
• Strong analytical skills with the ability to interpret data and translate it into actionable insights.
• Passion for Travel and Tourism: A genuine interest in the travel industry and a desire to create positive experiences for tourists.
• Knowledge of Destinations and Travel: Familiarity with various destinations, travel styles, and tourism trends
• Ability to work independently and manage a team effectively.
• Strong project management skills, with the ability to juggle multiple tasks and meet deadlines.

Work Hours: 8

Experience in Months: 60

Level of Education: postgraduate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Application cover letter addressed to the Country Director- QA Venue Solutions-Rwanda
• Curriculum vitae including your personal details, education level and any experience
• Name, address and telephone numbers of three (3) references
• Deadline: 20^th May 2025

Submit your applications via email at the apply button below.

Please note that only candidates with the needed qualifications and relevant experience will be shortlisted.

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