Summary
Date Posted: Thursday, March 14 2024, Base Salary: Not Disclosed

JOB DETAILS:
2. Job Purpose
To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in customer service, channel management and market expansion for Airtel in Rwanda.

3. Responsibilities: Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results Activities (Detailed KPIs)
1. To add Revenue earning customer net additions – Prepaid and Postpaid in the zone • To drive the zonal S&D KPIs in the zone through the zonal teams.
• Plan and execute market development input led activities
• to drive quality of gross additions, gain SOGA, leverage new sites deployment.

2. Primaries growth and recharge availability • To drive primaries through the month ahead of decrement
• Monitor and execute channel performance on primaries through zonal team
• Ensure retail recharge availability index and ensure no trade stock outs

3. Site wise KPIs • To plan, execute and monitor program on ground with zonal teams for Site Productivity on % utilization, Retail
• Outlet presence as per norms and Revenue per Site as per norms.

4. To deliver Channel Satisfaction Score • Constantly ensuring healthy ROI of channel partners (Distributors, retailers, resellers).
• Timely disbursement of claims to the market, regular trade servicing, Channel delight activities.

5. Rural Penetration • Develop localized strategies that would ensure an increase in Airtel’s penetration and dominance of the rural market in the zone.

6. Distribution Width and Depth • To identify and formulate zonal sales strategies to help drive distribution through input parameters of Retail Outlets presence and expansion, Sim selling outlets penetration, Distributor infra as per norms on DSRs / Stock norms, Scope non-conventional methods to drive Gross and Revenue.
7. People Development • Continuously motivating the front line by leading from the front and setting examples for them to follow, create effective on ground execution, Market Intelligence, Training and Development, Effective feedback mechanism for individual development needs and to monitor program on the agreed needs of each team member
8. Review Mechanism • To develop and implement review calendar with team (Weekly, Mid-Month and Monthly) on all Zonal KPIs, track cross functional issues for follow ups and closure, engage in regular and well-structured Channel Review system
9. Trade visibility • Constantly ensure that the Airtel Brand is visible in the trade and that all retail outlets carry the required branding
10. Zonal Process Compliance • Ensure that the zonal process interfacing with Customer (Internal & External), Cost Optimization and DOA are adhered to basis the norms through conducting regular audits. Also, to replicate any Best Practice sharing from other zones for quick deployment at your own zone

4. Requirements:
Qualifications, experience & skills:
• Bachelor’s degree
• A minimum of + 5 years’ experience in sales and marketing, with at least 2 years of which must have been at a middle management level handling independent businesses, Sales channels, and teams.
• Hands on experience in FMCG, Consumer durables & Telecom.
• Relevant customer centric experience
• Valid Rwandan Driving License
• Ability to manage a team and multiple channels/dealers.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Please submit your updated curriculum vitae – CV on recruitment@rw.airtel.com  before 17th March 2024.

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