Summary
Date Posted: Thursday, January 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
3 IT Systems Support Officer
Job description
• Test, and report the systems related issues to the supervisor;
• To participle actively with other technical staff on the preventive maintenance of NIDA systems;
• Consolidate and reports end users’ needs;
• Advise changes or upgrade of the systems;
• Participate in the process of systems upgrade;
• Participate in the process of new system development process;
• Provide first line assistance to users on the NIDA systems;
• Monitor, resolve issues where applicable and escalate to the appropriate IT staffs;
• Provide feedback to the end users on the raised issues;
• Ensure that all NIDA systems and process issues and incidents are logged and tracked using formal documentation;
• Train systems users;
• Support and reinforce the lessons learned during end user trainings;
• Produce monthly, quarterly and annual reports on training provided;
• Advise supervisor accordingly.

Minimum Qualifications
• Advanced diploma in Software Engineering
Experience: 0
• Advanced diploma in Computer Science
Experience: 0
• Advanced diploma in Computer Engineering
Experience: 0
• Advanced diploma in Information and Communication Technology
Experience: 0
• Bachelor’s Degree in Software Engineering
Experience: 0
• Bachelor’s Degree in Computer Science
Experience: 0
• Bachelor’s Degree in Computer Engineering
Experience: 0
• Bachelor’s Degree in Information and Communication Technology
Experience: 0
• Bachelor’s Degree in Information Management Systems,
Experience: 0
• Advanced Diploma in Information Management System
Experience: 0
• Advanced Diploma (A1) in Telecommunication Engineering
Experience: 0
• Bachelor’s Degree in Electrical and Electronic Engineering
Experience: 0
• Bachelor’s Degree in Telecommunication Engineering
Experience: 0
• Advanced Diploma in Electromechanical Engineering
Experience: 0
• Bachelor’s Degree in Electromechanical Engineering
Experience: 0
• Bachelor’s Degree in Mechanical Engineering
Experience: 0
• Advanced Diploma in Mechanical Engineering.
Experience: 0
• Bachelor’s Degree in Electronic Engineering
Experience: 0
• Advanced Diploma (A1) in Electronic Engineering
Experience: 0
• Advanced Diploma (A1) in Electrical and Electronics engineering
Experience: 0

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Resource management skills
• Analytical skills
• Problem solving skills
• Decision making skills
• Time management skills
• Risk management skills
• Performance management skills
• Results oriented
• Digital literacy skills
• Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
• Ability to manage and troubleshoot TCP / IP networking issues
• Experience in Desktop Support, Network Administration and System Administration
• Ability to repair PCs and other hardware equipment
• Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
• Knowledge of ICT specifications for different equipment, PCs, Printers, scanners, etc

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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