Summary
Date Posted: Tuesday, January 19, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
ASSISTANT BRANCH MANAGER
Job Title: ASST BRANCH MANAGER
Reporting to: Consumer Head/Country Head .

Key Job Accountabilities
Pre -Launch operations
• Coordinating set up of Kigali store 1 with the different stakeholders.
• Coordinating store launch plans with project consultant
• Developing the final store basket for the launch of store 1
• Market Intelligence to support store strategy
• recruitment and training of store personnel
Post-launch operations
Customer Service
• Attract and retain customers through the provision of effective and efficient internal and external customer service delivery processes and execution by the shop team
Retail Operations Management
• Coordinate merchandise and display setup
• Customer assistance and general service delivery
• Accurate signage (aisle indicators, general store directions, entry, and exits)
• Checkout of customers in a timely and friendly manner
• Review of sales and expense results routinely
• Provide weekly feedback on customer requests and market trends
• Provide weekly summary reports/critiques following major events, promotional programs, and seasonally
• Strict Compliance with safety and security guidelines and standards to ensure cash, customer, staff, and company assets safety
• General administrative duties (security, alarms, utilities, general housekeeping, and staff presentability)
• Timely shop and safe opening and locking
• Daily safe money and bank slips reconciliation
• Receiving and dispatching goods

Job Skills: Not Specified

Key Performance Indicators
• Branch strategy work plan: Monthly tracking of the branch targets and reporting of the same to Consumer head/Country manager
• Business forecast: Weekly monitoring of the projected vs. the actual sales to ensure quick remedial actions are taken in cases of slackened business performance
• Expense control budget: Monthly tracking of all branch budgets to ensure that the branch is within its set limits
• Daily data processing of received goods into the system to ensure stock levels data integrity for proper daily replenishment
• Monthly budget reports
• Weekly price comparisons with major competitors of our top 100 items
• Daily online receiving of goods documents within the system
• Daily tracking of outstanding goods orders with suppliers to ensure 100% delivery of goods
• Daily checks of the back store to ensure that the store management procedures are strictly adhered to
• Daily staffing headcount checks via the clocking cards and physical checks
• Weekly review of the staff reporting schedule to ensure proper resource allocation.
• Monthly branch monitoring of shrinkage amounts (to be kept to below 0.09%)
• Monthly staff monitoring productivity i.e. Sales per employee
• Achieve the agreed key operations monthly targets i.e. Sales turnover of 100%, stock days of less than 21 days, Net margins (as per budget), and stock-outs of less than 1%
• 24 hours clearance of all accounts related to receiving documentation

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Qualified candidates to send their applications to careers@sokowatch.com clearing indicating by 30th January 2021

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