Vacancy title:
Barman

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
Mantis Akagera Game Lodge

Deadline of this Job:
Wednesday, June 25 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Saturday, June 21 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

 Understanding the companies Policies, Procedures, Operational and Financial Principles and the components involved in the day to day operations of the Food & Beverage Departments.

• Responsible for the efficient operation and high quality service of Hotel’s bar outlets.
• Maintain product knowledge of all drinks, snack and wine lists in order to advise and make recommendations to guests.
• Use every opportunity to maximize sales.
• Serve beverage items with flair and professionalism according to company standards.
• Ensure all service areas and equipment are kept clean and organized.
• Ensure revenue for the shift is accurately accounted for, with cash/charge summary being completed to balance daily activities.
• Log and inform your Manager of any system problems
• Follow policies and procedures outlined in the Company Brand Standards Manual, Departmental Service Standards / Procedures Manual and Company Policy Manuals.
• Complete all duties, and ensure a concise hand over.
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Orders and collects beverages from the store after determining needs per par stock levels, writing out requisitions and having them authorised by the Food & Beverage Manager, Assistant Food & Beverage Manager or Supervisor.
• Cleans bars and bar area, sets up bar display, prepares beverage accessories (lemons, olives, etc.) bar equipment and utensils.
• Is able to deal with guest complaints and provide satisfying solutions to guests.
• Maintains strict control of stock and maximise efficiency of the bar set-up in order to deliver efficient services to the guest.
• Ensures security of Beverage stock in the Bar by ensuring all beverages are secured at close of business.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.

GUEST SATISFACTION

• Ensures that all guests are welcome and registered in a professional, efficient and courteous manner.
• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge, to enable receptionist to sell and promote the property to in-house and prospective guest’s.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.

HUMAN RESOURCES

• Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes

• Degree/Diploma/ Certificate in Hospitality or Restaurant management
• Minimum 3 years’ experience in similar position
• Excellent customer service skills and the ability to communicate well with Guest
• Ability to provide Guests with up-to-date information and directions
• Ability to resolve team conflicts
• Fluent in English.
• Understanding of French, Swahili and other languages is an added advantage
• Experience in using POS billing and micros systems.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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