Summary
Date Posted: Tuesday, March 19 2024, Base Salary: Not Disclosed

JOB DETAILS:
Role and responsibilities
Serving Customer:
• Answer phone inquiries of the call Center.
• Greet customers and offer services
• Identify services required by customers
• Provide information of the call Center as may be required
• Records management and Examining customers’ documents as may be necessary
• File, print and photocopy required documents
Marketing:
• Supports active marketing campaign to attract new clients;
• Orients prospective clients about VFR’s loan products;
• Keeps contact with pay off cases for top up and loan recycling
• Gives support to KIVA project as may be required
Clients Complains Management:
• Receive customer complaints and advise on how to address those challenges
• Follow up on customer complaints and ensure issue closure within the shortest time possible
• Summarize information obtained into a report for VFR use. Ensure that claims are processed within SLA/MoU/contract procedures
Qualifications and education requirements
• Bachelor’s degree in finance or business administration and marketing.
• At least 2-year experience on similar position or in Microfinance operation
Our offer
VisionFund Rwanda is willing to offer you a competitive salary, challenging work where you can make a difference in the world, develop your expertise by working with the best people worldwide in a dynamic, team focused and high performing environment

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Should you wish to apply for this position, please go to the following link https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/Call-Center-Officer_JR30585 
• All applicants must apply using our online application system, CVs received via email or standard post will not be considered.
• If the aforementioned positions speak to you, send your updated application via the above mentioned Link by or before 27th March, 2024.
• In case you face any challenges in applying, please let us know on: recruitment@vfcrwanda.rw (no applications will be accepted through this email).
• Only shortlisted candidates will be contacted.
• Odette NIRERE | P&C Manager

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