Summary
Date Posted: Thursday, June 18, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Care Manager at Mango Telecom Ltd: (Deadline 30 June 2020) .

Principal Duties and Responsibilities.
• Ensure that customers are satisfied with provided service
• Investigating and solving customers problems and set solution measures
• Handling customer complaints or any major incidents such as technical issues or internet issues
• investigating customers problems and issuing refunds or compensation in case needed
• Keeping accurate records of correspondence with customers
• Analyzing statistics or data to determine the level of customer services the company is providing and set new strategies to improve services
• Handling difficult customers complain to the respective department and make sure it resolved in the right times.
• Knowledge of all company’s products, keep on updating to the new ongoing products.
• Regular training to mango staff on how to deliver high standard customer services
• Communicate with other managers to discuss possible improvements for better customer service.
• Meetings with customers and get their view on provided services
• Supervising teams that directly meet with customers.

Job Skills: Not Specified

Requirements:
• Education: Bachelor’s Degree in Business administration or related field
• Experience: More than 2-year of working experience in the same position
• Computer skill: Proficiency
• Personal qualities: commitment to excellent customer service
• Languages: English, French, and Kinyarwanda

Job Education Requirements: Bachelor’s Degree
Job Experience Requirements: 2 years

Work Hours: 8

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Job application procedure
The Interested Candidates should send their updated CV to this email: fernpeng@mangotelecom.rw of the HR department.
Deadline on 30 -June-2020 the selected candidates will be informed on their Mobile phone one by one.
NB: The subject of your application should be the position you applied for.

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