Vacancy title:
Customer Care Officer

Jobs at:
Master steel Ltd

Deadline of this Job:
June 10, 2018

Duty Station:
Kigali, Rwanda

JOB DETAILS:
Master steel Ltd is currently recruiting for the position of Customer Care Officer, at the steel factory located at Gahanga Sector-Kicukiro District.
Number of position: One
Department : Administration

DUTIES AND RESPONSIBILITES

• Answers customer inquiries via phone, email, and in person.
• Directs customers to online resources.
• Keep and updates customer records in the system, including notes about interactions.
• Pitches ideas for improving customer care.
• Creates and maintains reports about customer interactions.
• Participates in team-building activities.
• Develops a rapport with customers.
• Makes recommendations to management to improve customer experience.
• Contribute to team effort by accomplishing related results as needed.
• Meet team sales targets.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Assists customers and visitors to service providers.

JOB REQUIREMENTS

• Bachelor degree in Business administration or Marketing.
• 2 years of experience in similar position.
• Basic knowledge of office equipments.
•  IT Skills, including use of Microsoft packages i.e. Word, Excel, Power point and Access.

Nature of contract
Permanent with six months of probation period.

Job application procedure
Interested candidates are required to send their CVs and application letters to info@mastersteel.co  or submit a physical application letter with detailed curriculum vitae with three referees at Master Steel Ltd offices located in Gatenga-Kicukiro District, not later than June 10, 2018