Summary
Date Posted: Thursday, March 14 2024, Base Salary: Not Disclosed

JOB DETAILS:
Missions/Duties
• Ooverseeing the UFC Plc’s operations function relating to central operations, branch operations, trade services operations, treasury and liquidity operations, cheques operations, cards/ electronic banking operations.
• Develop and implement Operations policy and procedures, Branch Operation Manual
• Manage and coordinate UMUTANGUHA FINANCE COMPANY Plc ‘s operations
• Participate in different committees of UMUTANGUHA FINANCE COMPANY Plc

Activities/Function & Responsibilities
Management & Coordination:
• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses
• Manage the UFC’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the UFC’ Operations Manuals and ensure compliance to all operational guidelines, processes and procedures
• Responsible for annual departmental plan and its implementation.
• Ensure compliance with Regulatory requirements relating to UFC Plc Operations
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
• Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks including liquidity controls, branch safe and tellers’ management.
• Create and implement long term business plan to ensure continuity of business operations in the long run
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels; ensure accuracy of data reported in credit bureau
• Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
• Collaborate with heads of other departments/services to develop best practices for successful banking operations
• Controlling payments and settlement function including cheques, transfers and digital financial products
• Participate in the Refinement of products and Development of new ones and ensure uptake and usage by clients
• Organize efficient and safe front office and back-office procedures
• Safe cash management (support and coordination of Branch Managers in cash Management)
• Develop specific operational policies, procedures and Branch Operations Manual.
• Elaborate and implement department policies and procedures, set goals, objectives and strategy, according to the UFC Plc mission;
• Coordinate domestic and foreign UFC products and services;
• Manage general operation services, supervision and control of branches operations
• Provide supervision to the units within the department, ensure the timely and secure services delivery
• Create a strong workforce by developing competent individuals in the UFC Plc operations team;
• Develop, implement and monitor operational system ensure customer satisfaction at all times;
• Implement new products and services;
• Forecasting possible operational risks that may be encountered for each issue
• Daily reconciliation of RIPPS account including inward and outwards transfers.
• Regular reconciliation of all internal and external accounts of UFC Plc
• Monitor and supervise daily operations to ensure a free flow process
• Ensures the branch and vaults are opened and closed on a timely basis
• Performs pre-audits to ensure ongoing adherence to compliance procedures
• Maintains adequate cash supplies/replenishment at the facility
• Responsible for daily cash management and related reports analysis;
• Perform any other duties as assigned by Chief Executive Officer

Activity monitoring:
• Prepare management information reports of department activities;
• Provide reports showing progress, achievement, challenges with possible solutions and prospects to the management.

Requirements;
• Masters/Bachelors’ Degree in Accounting, Finance, Economics, Management or another related field
• Must have 6 years working experience out of them 3 years must be at managerial position in Microfinance or banking
• Knowledge Banking Operations
• Good accounting knowledge
• Products knowledge
• Excellent negotiation skills
• Good financial analysis / Interpretation skills
• Documentation skills
• Needs to have contacts with regulators and major local financial institutions
• Good customer service / Relationship management skills
• Team building / Conflict management
• Interpersonal skills
• General managerial/ administration
• Organization and coordination skills
• Performance management
• Coaching/Leadership / Influencing
• Organization & coordination
• Time management
• Good Knowledge of Kinyarwanda, French and English is compulsory

Work Hours: 8

Experience in Months: 72

Level of Education: Bachelor Degree

Job application procedure
Application documents:
• Application letter addressed to the Chief Executive Officer
• Curriculum vitae
• Studies documents (copies of Certificates, academic transcripts, degree, etc… )
• Training and experience documents
• Recent service certificate
• A list of three references and their contacts
• Note: All documents should be scanned in one document and be electronically submitted to: ufc.recruitment@ufinance.co.rw  (Please mention the position you are applying for in the email subject).
• The deadline for receiving applications is 18th March 2024 at 5:00 PM
• NB: Only short-listed candidates will be contacted.
• Done at Kigali, 08th March 2024
• Noel MUHAWENIMANA Innocent SIBOMANA
• Chief Executive Officer Chairman of the Board of Directors

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