Vacancy title:
Food & Beverage Supervisor

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
Mantis Akagera Game Lodge

Deadline of this Job:
Wednesday, June 25 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Saturday, June 21 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Main Outputs and Responsibilities for This Position

 TASKS, DUTIES & RESPONSIBILITIES

•  Understanding the companies Policies, Procedures, Operational and Financial Principles and the
• components involved in the day to day operations of the Food & Beverage Departments.
• Together with the F&B Manager and Assistant Manager to organize and supervise the shifts of the department, ensuring that staffing levels are correct and to agreed standards.
• Be completely familiar with all menu’s, beverage lists and service offerings to provide prompt and efficient service of all meals, functions and beverages to the required operating standards.
• Assist with waiter service to Guests, advising Guests on menu and wine choices.
• Notify the F&B Manager or Assistant Manager of any complaints that were received and how they were solved.
• Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene
• Conduct stock takes of the department as per company policies and procedures. Assist with the preparation of reports timeously.
• Assist with maintaining inventories and par stocks for all areas and assist with placing orders based on business needs and budgetary concerns.
• Ensure that consumable and non-consumable goods are taken care of and correctly stored.
• Ensure that the POS systems operates effectively and accurately, are programmed correctly and all billing in the department accurate and precise. Report and action any discrepancies immediately.
• Responsible for shift cash ups and that all monies, paperwork and POS reports are formulated and submitted to the finance department as per company policy.
• Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards and Accor Policies & Procedures Manual.
• Complete all duties and ensure a concise hand over.
• Always Recognize and greet the guests first.
• Respond to any reasonable tasks as assigned by superiors.
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times.
• Is familiar with all equipment relating to the Conferencing functions (e.g. Projector, Wifi, Web camera, microphone).
• Assists in keeping records and maintaining filing systems within the Food and Beverage Department.
• Ensures that the restaurants & Bars is ready for guests by checking overall condition of guest areas regularly.
• Confers with Supervisor regarding last minute arrangements to co-ordinate with kitchen production.
• Processes cash, credit card or MOMO payments and returns change to customers if necessary.
• Ensures the guest bills are correctly charged and presented to the guest.
• Answers questions about menu items, ingredients, and pricing.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
• Manage daily work schedules of service and delegating task staff.
• Maintaining quality and service standard
• Ensuring all staff are knowledgeable about menu offering and individual ingredients.
• Inform F&B Manager about All Refund, avoids bills ,Bar drinks breakages and other equivalent options.
• Chairing daily staff briefing meetings to motivate staff and ensure they are all meeting service standard and expectations.

GUEST SATISFACTION

• Ensures that all guests are welcome in a professional, efficient and courteous manner.
• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
• Work closely with the hotel in participating where possible in community-based projects.
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in the Food & Beverage waste program of the Hotel.

 HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.
• Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene

HUMAN RESOURCES

•  Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes

• Degree/Diploma/ Certificate in Hospitality/Culinary Arts or restaurant management
• Minimum 3 years’ experience in similar position
• Excellent customer service skills and the ability to communicate well with Guest
• Ability to provide Guests with up-to-date information and directions
• Ability to resolve team conflicts
• Fluent in English
• Understanding of French, Swahili and other languages is an added advantage
• Experience in using POS billing and micros systems.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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