Vacancy title:
Front Desk Operation Officer

Jobs at:

Deadline of this Job:
25 August 2022  

Summary
Date Posted: Thursday, August 18, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Front Desk Operation Officer
Level:6.II
Job description
• Ensure Proactive Good Care and Treatment of Customers and Guests:
• Receive clients, assist them with their respective needs, and orientate them with different services as appropriate;
• Manage Protocol for VIP’s received in the institution;
• Handle customer complaints or any major incidents;
• Develop and Manage Systems to Monitor Quality of Customer Care and Service Delivery;
• Develop procedures for customers to provide feedback or complaints;
• Conduct regular surveys on the experiences of customers to indicate problems and imperfections, including ways to measure these challenges ;
• Analyse periodically the suggestions box and disseminate its contents to all departments to improve the quality of the services delivered;
• Verify that different departments display in indicated areas the information related to the services delivered (ie. Client Charter);
• Drive Strategies to Improve Quality of Service Delivery;
• Organize periodically a customer accountability day ;
• Develop and implement strategies to correct problems that have been identified;
• Monitor ongoing improvements and report regularly to the Head of the Institution on the state of customer care and service delivery.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: Bachelor Degree

Job application procedure
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