Summary
Date Posted: Thursday, February 22 2024, Base Salary: Not Disclosed

JOB DETAILS:
A. Job Summary/Purpose
The Head of Food and Beverage Department is responsible for overseeing all aspects of the Food and Beverage operations within the establishment. This includes managing the staff, ensuring high-quality service, developing, and implementing strategies to maximize revenue, and maintaining exceptional customer satisfaction.

B. Key Responsabilities
1. Leadership and Management:
• Provide effective leadership to the F&B team, including hiring, training, and evaluating staff performance.
• Foster a positive and collaborative work environment, promoting teamwork and professional development.
2. Operations Management:
• Oversee day-to-day F&B operations, including restaurant, bar, banquet, and catering services.
• Ensure compliance with health and safety regulations and maintain high hygiene standards.
• Develop and implement standard operating procedures (SOPs) for F&B services.
3. Customer Service:
• Maintain a high level of customer satisfaction by consistently delivering quality service.
• Address customer feedback and resolve issues promptly and effectively.
4. Menu Planning and Development:
• Collaborate with chefs and culinary staff to create innovative and appealing menus.
• Monitor food trends and industry developments to keep the menu offerings competitive.
5. Financial Management:
• Develop and manage budgets for the F&B department, ensuring cost control and profitability.
• Implement strategies to increase revenue through upselling, promotions, and cost-effective practices.
6. Inventory and Supply Chain:
• Manage inventory levels and control costs through efficient purchasing and stock management.
• Establish relationships with suppliers and negotiate favorable terms.
7. Quality Control:
• Monitor and maintain high-quality standards in food and beverage preparation and presentation.
• Conduct regular inspections to ensure adherence to established standards.
8. Event Planning and Coordination:
• Coordinate and oversee catering services for special events, conferences, and banquets.
• Work closely with the sales and marketing team to promote F&B services for events.
9. Training and Development:
• Provide ongoing training to F&B staff to enhance their skills and knowledge.
• Implement training programs related to customer service, food safety, and industry trends.

C. Qualifications:
• Master’s/Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience of a minimum 10 years in a managerial role within the Food and Beverage industry.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of F&B operations, industry trends, and customer preferences.
• Familiarity with relevant health and safety regulations.
• Ability to work flexible hours, including weekends and evenings.

D. Salary
QA Venue Solutions Rwanda offers a competitive salary in line with the industry salary range, based on experience and education as well as a comprehensive benefits package.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure
• Interested and qualified? Click here to apply

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