Summary
Date Posted: Tuesday, November 05 2024, Base Salary: Not Disclosed

JOB DETAILS:
The Head of Operations will oversee the District SACCO's daily business operations, ensuring efficiency and high-quality performance across all departments. Reporting to the Managing Director, this role involves supervising staff, developing operational strategies, and ensuring compliance with relevant regulations.

Key Responsibilities:
• Plan and monitor daily operations to ensure departmental efficiency and quality of work.
• Supervise and support staff in implementing their responsibilities.
• Participate in all management meetings and contribute to strategic discussions.
• Collaborate with senior management to create and implement departmental strategies.
• Revise and formulate policies, ensuring their effective implementation.
• Oversee compliance with applicable regulations and procedures.
• Manage relationships with staff, members, customers, and external partners.
• Prepare timely and detailed reports on the department’s financial and operational performance.
• Evaluate the efficiency of business procedures and apply improvements to meet District SACCO objectives.
• Oversee member/customer support processes to enhance satisfaction.
• Manage all business, IT, and digital operations.
• Perform additional tasks as requested by the Managing Director.

Experience and Qualification:
• Master’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related fields, with 10+ years in senior management positions in microfinance or banking.
• Minimum of 5 years of experience in operations.
• Excellent organizational and leadership abilities.
• Outstanding communication, interpersonal and strong decision-making skills.
• Working knowledge of data analysis and performance/operational metrics.
• Proficient in MS Office applications, including Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
• Fluent in spoken and written English; knowledge of French is an advantage

Work Hours: 8

Experience in Months: 120

Level of Education: Postgraduate Degree

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