Summary
Date Posted: Wednesday, November 30, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Human Resources Relationship Manager
Main Duties and Responsibilities:
Responsible for developing and promoting Human Resources Products and Propositions to Corporate Clients and building long-term relationships with clients.
Interacting and connecting with key business stakeholders within the company and within the client portfolios.

1.Client Management
• Ensure that TORs and SLAs of the contract are executed as per expectations
• Ensure and maintain a cordial relationship with clients in the assigned portfolio
• Ensure recruitment and background checks are completed as per client expectations
• Ensure timely renewal of contracts for contracted staff
• Leave Administration-ensure that all contracted staff at Clients utilize their leave within their contract periods.
• Maintain an Electronic Database of all contracted staff records under your Account.
• Ensure that all employee Records are up to date and in safe custody
• Develop timetables and set deadlines for performance appraisals.
• Continually monitor staff performance while coaching and mentoring them for superior performance.
• Handle SLMC matters with third parties as authorized by the Managing Director.

2.Payroll Administration
• Effectively interact with other departments including the HR and the Accounts departments when handling employee relations, payroll as well as issues relating to the preparation of fees notes.
• Prepare monthly updated payrolls and invoicing to be delivered on time and follow up on payments.

3.Employee Relations/Welfare
• Chair staff monthly meetings and update management on deliberations resulting thereof.
• Deal with all staff complaints brought to your attention.
• Implement human resource management policies and procedures
• Provide advice and recommendations on disciplinary actions
• Promote workplace safety
• Handle staff grievances as per company policy.

4.New Business Development/Management
• Prospect for potential new business within the portfolio and promote Human Resources products such as Recruitment, Background Checks, Training, and Outsourcing.
• Research and build relationships with new clients.
• Set up meetings between client decision-makers and the company’s practice leaders/Principals.
• Plan approaches and pitches.
• Work with Business Development teams to develop proposals that speak to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service based on the risk and value of the potential clients. Present an image that mirrors that of the client and Sheer logic.
• 5.Client Retention and Relations
• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

6.Risk Management
• Identify and document Risks and loss exposures for the company and the clients.
• Identify and monitor and coach/report staff with risky behaviors and reputational issues
• Prevent any losses to the Company and Clients
• Be accountable to follow procedures, attending risk control meetings, and, when appropriate, providing any recommended training.
• Required Qualifications and Experience
• Any Business-related degree with a bias in HR or a Business-related diploma plus three-year experience in a leadership role
• Experience in delivering client-focused solutions based on customer needs
• Excellent listening, negotiation, and presentation skills
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent verbal/written communication skills

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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