Summary
Date Posted: Monday, October 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
ICT support officer
Tasks and Responsi
• Receives ICT issues and queries as a point of first contact and provides first line support, resolution or escalates incidents.
• Provides responsive and accurate solutions to users for specific issues and problems.
• c.Takes proactive action to ensure stable and secure applications within the ICPAR ICT
• infrastructure to minimize and avoid potential service disruption.
• Log and maintain issues from the implementation of the ICT Blueprint and policy
framework and appropriately report information.
• Develop and monitor mechanisms to receive ICPAR user complaints and provide
responses and solutions within established timelines.
• f.Implement and socialize the internal help desk ticketing system for ICPAR end users.
• g. Maintain a database to monitor and track the tickets received and time taken to resolve
the issue.
b.3
• h. Develops new approaches to provide effective and efficient user support to ICPAU ICT
users.
• Contribute to the development and delivery of application systems and support to
enhance the operations of the ICT unit.

Qualification and Requirements
A. Academic Qualification and Experience
• Bachelor’s Degree in Information Communication Technology, Information Systems,
• Business Administration specializing in ICT, Software Engineering, IT Project
Management and other equivalent related qualification
• Professional Certificates such as Cisco (CCNA, CCNA Security), MCSA/ MCSE, RedHat
Certificate, OCP, CISSP, PMP, CISM etc.
• c.2 years’ work experience in an ICT related role

B. Competencies (Knowledge and Skills);
• Knowledge of ICT infrastructures and demonstrated ability to work in ICT environments
in driving systems change;
• Knowledge in hardware management, familiarity with different types of server
• operating systems and demonstrated ability to ensure database administration.
• Understands how business processes are integrated and their dependency upon ICT
applications.
• Knowledge of the link between system infrastructure elements and impact of failure
• on related business processes.
• Demonstrated ability to monitor progress of issues throughout lifecycle and
communicate effectively.
• Identify potential critical component failures and act to mitigate effects of failure.
• Ability to conduct risk management audits and act to minimize exposures
• Ability to analyze symptoms, identify broad area of user error or technical failure.
• Demonstrated ability to maintain network and PC maintenance logging efforts to ensure
network and data integrity.
• Ability to test new software applications and recommend purchase where required.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Interested applicants should send their applications together with their CVs,
qualifications, experience, full contact details including daytime telephone number, to:
recruitment@icparwanda.com. 
The deadline for application is 07th November 2022.
Only shortlisted candidates will be contacted
c.

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