Vacancy title:
IT Help Desk Officer

[ Type: FULL TIME , Industry: Education, and Training , Category: Advertising & Marketing ]

Jobs at:
Institute Of Legal Practice And Development (Ilpd)

Deadline of this Job:
20 June 2022

Duty Station:
Within Rwanda , Kigali , East Africa

Summary
Date Posted: Friday, June 10, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
IT Help Desk Officer
Level:5.II
Job description
• Provide technical assistance to users to solve IT equipment problems and operating systems and office automation problems.
• Install Microsoft Office applications.
• Download Microsoft Office updates and service packs.
• Help users within the institution with big Microsoft Office applications
• Deliver required training about Microsoft Office applications.
• Support to final users (printing problems, Network connection problems, etc.).
• Receive and process users’ requests for support.
• Find the quickest and best way for satisfying user requests.

Minimum Qualifications
• Advanced diploma in Software Engineering
0 Year of relevant experience
• Advanced diploma in Computer Science
0 Year of relevant experience
• Advanced diploma in Computer Engineering
0 Year of relevant experience
• Advanced diploma in Information and Communication Technology
0 Year of relevant experience
• Bachelor's Degree in Software Engineering
0 Year of relevant experience
• Bachelor's Degree in Computer Science
0 Year of relevant experience
• Bachelor's Degree in Computer Engineering
0 Year of relevant experience
• Bachelor's Degree in Information and Communication Technology
0 Year of relevant experience
• Bachelor's Degree in Information Management Systems,
0 Year of relevant experience
• Bachelor's Degree in Information Technology
0 Year of relevant experience
• Advanced Diploma in Information Management Systems
0 Year of relevant experience
• Bachelor's Degree in Computer Applications
0 Year of relevant experience
• Advanced Diploma in Information Technology
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Familiarity with different types of networks and architectures (including WAN, LAN, WLAN, DNS, Firewalls, Netwok Security, MPLS, VoIP) and how they can be integrated into an existing system
• Knowledge in operating systems


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
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