Summary
Date Posted: Thursday, February 29 2024, Base Salary: Not Disclosed

JOB DETAILS:
About Us:
• GOAT Interactive is a brand new and separate business in the Editec Group, and its objective is simple: to harness and supercharge the power of its brands to lead them to a podium position in all markets they operate in. As Editec’s Online arm, GOAT Interactive is a fast-expanding company operating across 20+ markets in Africa under flagship brands such as Premier Bet,, Mercury Bet, Nairabet, and more.

Description
• Our fundamental technology strategy is to strengthen its presence globally through developing unique offerings that will be future-proof and enable new innovative features to be delivered to our customers.
• You can find additional more information on: http://www.goatinteractive.co
• To manage our rapid growth, we are currently looking for qualified, competent and experienced candidates to fill the following position:

Position: Multilingual - Customer Service Agent
Key Responsibilities
• Respond to customer queries received via live chat/email/social media platforms and offer appropriate responses/ solutions to ensure superior service delivery while adhering to set processes and procedures.
• Provide accurate information and educate customers on how to use our products and services.
• Handle customer interactions in a courteous and professional manner.
• Assist French and English Speaking customers via live chat/email/social media platforms.
• Follow-up on open escalated queries and completed requests to meet and exceed customer expectations.
• Escalate pertinent information (observations and occurrences) to management in a timely manner.
• Participate in operational and customer service improvement initiatives.
• Proactively propose improvements and feedback in processes and ways of working to management.
• Provide excellent quality customer service and other duties as assigned

Educational qualification
• Bachelor's degree A(0) in communication, Business administration, marketing or any other related field.

Requirements
• Must be Rwandan
• At least 2 year of experience working in customer support.
• Strong oral & written communication skills in both French and English
• Excellent email etiquette
• Highly organized and detail-oriented
• Ambitious, energetic and thrives under pressure
• Excellent interpersonal skills
• Team player open to share knowledge and to support colleagues
• Ability to navigate through multiple computer applications with speed and accuracy

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• If your career expectations match this exciting opportunity, please submit your CV at d.mukundente@premierbet.com , f.habiyaremye@premierbet.com  before the 8th of March 2024.

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